Experienced Full Stack Customer Service Representative – Financial Institution Support

At arenaflex, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We're excited to have you join our team of dedicated professionals who are passionate about making a difference in the lives of our clients and their customers. About the Role As a Financial Institution Support Representative on behalf of our clients, you will be the face of arenaflex, providing exceptional customer service to our clients' customers and members. You will be responsible for assisting with a wide range of financial needs, from answering questions to resolving complex issues. This is an exciting opportunity to gain hands-on experience working with a variety of software products, which can lead to career advancement opportunities across the organization. Key Responsibilities * Provide assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker * Assess the nature of the question or issue and resolve it in a timely manner, with guidance from our financial institution clients * Ensure system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements * Communicate the customer's needs/expectations to the appropriate personnel and follow escalation procedures to ensure complex support issues are resolved * Perform other job duties as assigned What You'll Need to Succeed * At least 1 year of customer service experience * Schedule Adherence is monitored; you must be able to adhere to a published break and lunch schedule * Proven ability to remain calm in stressful situations * Comfortable navigating multiple systems while assisting customers/members * Ability to communicate clearly and understandably * Full-Time candidates must be able to work the following: + 363/24/7 call center schedule, including nights, weekends, and holidays + One Saturday/Sunday shift, and will be off one weekday, which will vary between Tuesday-Friday + Periodically offered Weekend Warrior shift, which will be 10-hour shifts for 4 consecutive days * Shift differential for night and weekend shifts * Ability to acquire (at your own cost) internet that can support a stable and consistent connection, with minimum speeds of 20 mbps download and 10 mbps upload Nice to Have * Customer service and multi-tasking skills * Ability to listen to and empathize with the customer/member * Ability to use the tools provided for first call resolution * Self-developer, takes initiative on career path * Experience in call center, bank, or credit union industries Why arenaflex? At arenaflex, we pride ourselves on our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Our culture is exceptional, and we do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times, and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At arenaflex, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. arenaflex is an equal opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. What We Offer * Competitive pay range of $34,320-$37,500 per year * Opportunity to gain hands-on experience working with a variety of software products * Career advancement opportunities across the organization * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off, including vacation, sick leave, and holidays * Opportunities for professional development and growth How to Apply If you're passionate about delivering exceptional customer service and making a difference in the lives of our clients and their customers, we encourage you to apply. Please visit our website to submit your application and join our team of dedicated professionals at arenaflex. Note arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. ```html

Experienced Full Stack Customer Service Representative – Financial Institution Support

At arenaflex, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We're excited to have you join our team of dedicated professionals who are passionate about making a difference in the lives of our clients and their customers.

About the Role

As a Financial Institution Support Representative on behalf of our clients, you will be the face of arenaflex, providing exceptional customer service to our clients' customers and members. You will be responsible for assisting with a wide range of financial needs, from answering questions to resolving complex issues. This is an exciting opportunity to gain hands-on experience working with a variety of software products, which can lead to career advancement opportunities across the organization.

Key Responsibilities

• Provide assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker
• Assess the nature of the question or issue and resolve it in a timely manner, with guidance from our financial institution clients
• Ensure system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements
• Communicate the customer's needs/expectations to the appropriate personnel and follow escalation procedures to ensure complex support issues are resolved
• Perform other job duties as assigned

What You'll Need to Succeed

• At least 1 year of customer service experience
• Schedule Adherence is monitored; you must be able to adhere to a published break and lunch schedule
• Proven ability to remain calm in stressful situations
• Comfortable navigating multiple systems while assisting customers/members
• Ability to communicate clearly and understandably
• Full-Time candidates must be able to work the following:
• 363/24/7 call center schedule, including nights, weekends, and holidays
• One Saturday/Sunday shift, and will be off one weekday, which will vary between Tuesday-Friday
• Periodically offered Weekend Warrior shift, which will be 10-hour shifts for 4 consecutive days
• Shift differential for night and weekend shifts
• Ability to acquire (at your own cost) internet that can support a stable and consistent connection, with minimum speeds of 20 mbps download and 10 mbps upload

Nice to Have

• Customer service and multi-tasking skills
• Ability to listen to and empathize with the customer/member
• Ability to use the tools provided for first call resolution
• Self-developer, takes initiative on career path
• Experience in call center, bank, or credit union industries

Why arenaflex?

At arenaflex, we pride ourselves on our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Our culture is exceptional, and we do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times, and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At arenaflex, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. arenaflex is an equal opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

What We Offer

• Competitive pay range of $34,320-$37,500 per year
• Opportunity to gain hands-on experience working with a variety of software products
• Career advancement opportunities across the organization
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and growth

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our clients and their customers, we encourage you to apply. Please visit our website to submit your application and join our team of dedicated professionals at arenaflex.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

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