Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Are you passionate about delivering exceptional customer experiences and eager to join a dynamic team that's revolutionizing the live event industry? Look no further! arenaflex is seeking an experienced Customer Service Associate to join our Seller Operations team, working nights and weekends in a full-time capacity. As a key member of our team, you'll play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service and driving business growth.

The Opportunity:

As a Customer Service Associate at arenaflex, you'll be part of a fast-paced and collaborative environment where no two days are the same. You'll work closely with our sellers and customers to resolve a broad range of event and order-related questions, providing timely and effective solutions to ensure their satisfaction. Your expertise will be essential in maintaining the highest level of service quality, driving customer loyalty, and contributing to the growth and success of our business.

How Your Role Expectations Will Progress:

As a Customer Service Associate, your role expectations will evolve significantly over the first 30, 90, and 180 days. Here's a breakdown of what you can expect: ### 30 Days In:

• Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### 60 Days In:

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

### 90 Days In:

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring:

To succeed as a Customer Service Associate at arenaflex, you'll need to possess:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• An interest in the live event space and an eager-to-learn attitude.

Work Environment and Schedule:

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 1:30pm-10:00pm, with Tuesday/Wednesday off. - 1:30pm-10:00pm, with Wednesday/Thursday off.

Compensation and Benefits:

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Overtime eligibility for any hours worked over 40/week

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth. As a Customer Service Associate, you'll have the opportunity to:

• Work with a dynamic team that's revolutionizing the live event industry
• Develop your skills and expertise in a fast-paced and collaborative environment
• Contribute to the growth and success of our business
• Enjoy a competitive compensation package and benefits

How to Apply:

If you're passionate about delivering exceptional customer experiences and eager to join a dynamic team, apply now to become a Customer Service Associate at arenaflex! Apply for this job