Temporary Remote Catastrophe (CAT) Customer Service Representative

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as we seek highly motivated and production-driven individuals to operate as Claim Intake Specialists in response to catastrophe relief efforts. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will play a vital role in providing exceptional customer service and technical expertise to clients during a difficult time.

About arenaflex

arenaflex is a valued and growing resource in the industry, serving over 1,000 companies with a commitment to excellence and customer satisfaction. We have been awarded Great Place to Work twice, a testament to our dedication to creating a positive and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks.

Temporary Remote Position

This is a temporary, remote position, contingent on catastrophe relief needs. You will have the flexibility to choose your shifts from a range of available hours, including Sunday to Saturday 8:00 AM - 8:00 PM CST. New hire classes are starting weekly, so don't miss this opportunity to join our team!

Responsibilities

As a CAT Customer Service Representative, you will be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
• Offering empathy and support to customers during the claim process.
• Collecting and documenting all claim details provided by the customer into the claim accurately.
• Identifying and resolving customer issues by adhering to clients-specific handling instructions.
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Requirements

* Must be 18 years of age or older

• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

Computer and Network Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.
• Network Requirements:

+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Desired Characteristics

arenaflex provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Benefits and Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes: End of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 6 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when is convenient for you

Why Join arenaflex?

* Opportunity to work with a leading inbound call center focused on customer service and benefits compliance

• Flexible scheduling with the ability to choose your shifts
• Comprehensive training program to ensure your success
• Competitive pay and benefits package
• Opportunity to work from home and maintain a healthy work-life balance

How to Apply

If you are a motivated and customer-focused individual looking for a temporary remote opportunity, apply now to join arenaflex as a Temporary Remote Catastrophe (CAT) Customer Service Representative. Don't miss this chance to be part of a dynamic team and make a difference in the lives of our clients. Apply Job! Apply for this job