Experienced Customer Logistics and Supply Chain Advisor – Driving Customer Satisfaction and Operational Excellence at arenaflex

Join arenaflex, a leading innovator in the industry, as we embark on a mission to revolutionize the way we deliver exceptional customer experiences and optimize our supply chain operations. As a seasoned Customer Logistics and Supply Chain Advisor, you will play a pivotal role in shaping the future of arenaflex by leveraging your expertise in customer service, logistics, and supply chain management to drive business growth and customer satisfaction.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is committed to delivering innovative solutions that meet the evolving needs of our customers. With a strong focus on customer-centricity, arenaflex has established itself as a leader in the industry, known for its exceptional customer service, agility, and commitment to excellence. Our team is passionate about making a difference, and we are seeking a talented and experienced Customer Logistics and Supply Chain Advisor to join our ranks.

Job Summary

As a Customer Logistics and Supply Chain Advisor at arenaflex, you will be responsible for managing planned and unplanned Sales activities that impact orders and customers. You will lead cross-functional meetings, drive process improvement initiatives, and conduct day-to-day customer service activities to ensure seamless execution of customer requirements during promotional activities. Your expertise in SAP queries, reports, and systems, as well as your ability to build collaborative relationships with Product Supply System teams, Sales, and customers, will be essential in driving business growth and customer satisfaction.

Key Responsibilities

* Manage planned and unplanned Sales activities that impact orders and customers, ensuring timely and accurate execution of customer requirements.

• Run SAP queries and use reports to identify trends and solutions, providing actionable insights to drive business growth and customer satisfaction.
• Lead cross-functional meetings and process improvement initiatives to optimize supply chain operations and customer service processes.
• Conduct day-to-day customer service activities, including managing escalated issues and providing clear and thorough documentation and communication.
• Communicate effectively with stakeholders at all levels, building collaborative relationships with Product Supply System teams, Sales, and customers.
• Ensure execution of all Customer requirements during promotional activities, ensuring seamless delivery of exceptional customer experiences.

Requirements

* High School diploma or GED equivalent.

• Availability to work rotating weekends.
• Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience preferred.
• At least one year in a customer-facing role and one year in a call center.
• Three years in a customer-facing role; three years in a call center are preferred.
• Strong customer service, problem-solving, issue resolution, and communication skills.
• Ability to build collaborative relationships with Product Supply System teams, Sales, and customers.
• Knowledge of supply chain, Order Management, and Customer Services processes and systems.
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication.
• Must be able to operate independently with minimal daily supervision.
• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, Microsoft Office preferred.

Essential Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to identify trends and solutions.

• Excellent communication and interpersonal skills, with the ability to build collaborative relationships with stakeholders.
• Ability to work independently with minimal daily supervision, with a sense of urgency and attention to detail.
• Strong customer service skills, with the ability to provide clear and thorough documentation and communication.
• Knowledge of supply chain, Order Management, and Customer Services processes and systems.
• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, Microsoft Office preferred.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, offering a range of training and development opportunities to help you achieve your career goals.

• Our team is passionate about innovation and continuous improvement, and we encourage our employees to share their ideas and suggestions for improving our processes and operations.
• arenaflex offers a competitive benefits package that starts on day one of employment, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a strong focus on customer-centricity and innovation.

• Our team is passionate about making a difference, and we are committed to creating a work environment that is inclusive, diverse, and supportive.
• arenaflex offers a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.

• Our team is passionate about innovation and continuous improvement, and we encourage our employees to share their ideas and suggestions for improving our processes and operations.
• arenaflex offers a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

How to Apply

If you are a seasoned Customer Logistics and Supply Chain Advisor with a passion for innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications, and we will be in touch to discuss your application. Apply for this job