Experienced Customer Service Representative - Payments and Digital Strategy Team

Are you ready to embark on a journey of discovery, growth, and excitement? Look no further than arenaflex, a world-renowned leader in the aviation industry. As a Customer Service Representative on our Payments and Digital Strategy team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. At arenaflex, we're committed to providing our customers with the best possible service, and we're looking for talented individuals like you to join our team. As a Customer Service Representative, you'll play a critical role in ensuring that our customers receive the highest level of service, from answering their questions and resolving their issues to providing them with personalized solutions.

Why you'll love this job

* You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences

• You'll have the opportunity to work with a wide range of customers, from individuals to businesses
• You'll be responsible for processing transactions, including check processing, direct deposits, and budget transfers
• You'll have the chance to develop your skills and knowledge in areas such as customer service, payments, and digital strategy
• You'll be part of a company that values diversity, inclusion, and employee well-being

What you'll do

* Complete data access and balancing tasks

• Coordinate return items with vendors, the Federal Reserve, and other institutions
• Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/assignments
• Follow and maintain guidelines and procedures to ensure compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to process budget transfers
• Understand and be familiar with outgoing and incoming budget transfer laws
• Deposit check returns, review member check returns on draft changes, process member checks, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All you'll need for success

* Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience

• Preferred Qualifications:

+ Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires

• Skills, Licenses & Certifications:

+ Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software + Ability to work prolonged hours in aid of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and members + Ability to work independently and with minimum supervision + Ability to self-motivate with robust employer skills and capacity for interest to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance + Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What you'll get

* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at arenaflex

From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse global customer base.

Join our team today

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative on our Payments and Digital Strategy team, you'll have the chance to develop your skills and knowledge, work with a talented team, and make a real difference in the lives of our customers. Apply Job! Apply for this job