Experienced Seasonal Customer Service Representative Part-Time - 100% Remote Opportunity

Are you a customer service enthusiast looking for a unique opportunity to make a difference in the lives of healthcare members and providers? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative Part-Time to join our team on a 100% remote basis.

About arenaflex

arenaflex is a leading provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. Our mission is to transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

Our Culture

At arenaflex, we live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

Job Summary

As a Seasonal Customer Service Representative Part-Time, you will be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. This role requires availability on weekends and adherence to the specified schedule and training period.

Key Responsibilities and Duties

* Answers and tracks telephone calls within established department standards

• Tracks all existing member calls within the IKA database ensuring that documentation is concise and factual
• Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
• Answer "entry level" claims inquiries
• Takes "Over the Counter" (OTC) orders for products and diabetic supplies
• Understands and processes "entry level" enrollment and disenrollment procedures
• Enters prospective members into our software database
• Maintains appropriate current source documents and reference documents
• Interacts professionally with other employees, customers, and suppliers
• Works effectively as a team contributor on all assignments
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• As required, re-directs calls to appropriate department

Customer Service

* Responsible for driving the arenaflex culture through values and customer service standards

• Accountable for outstanding customer service to all external and internal contacts
• Develops and maintains positive relationships through effective and timely communication
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Education, Experience, and Required Skills

* Ability to read and interpret documents and calculate figures and amounts

• Strong typing skills (40-60WPM)
• Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
• Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
• Ability to toggle between different systems to gather information and provide updates
• Excellent oral and written communication skills including good grammar, voice and diction
• Proficient in MS Office including basic computer and keyboarding skills
• Excellent customer service skills (friendly, courteous, and helpful)
• High school diploma or general education degree (GED) required
• Minimum of six months to one-year related experience required
• An equivalent combination of education, training, and experience

What We Offer

* 100% remote work opportunity with flexible scheduling

• Competitive hourly rate
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Comprehensive training program to ensure success
• Recognition and rewards for outstanding performance
• Priority consideration for future seasonal hiring periods and regular full-time roles

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, apply now to join our team as a Seasonal Customer Service Representative Part-Time. Don't miss out on this chance to make a difference in the lives of healthcare members and providers. Apply today and take the first step towards a fulfilling career with arenaflex! Apply Job! Apply for this job