Experienced Bookkeeping Software Customer Support Specialist - Remote

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our independent contractors to thrive in a flexible, remote work environment. As an experienced Bookkeeping Software Customer Support Specialist, you'll play a vital role in helping our customers navigate the complexities of accounting software, ensuring they receive top-notch support and guidance every step of the way.

Why Join arenaflex?

At arenaflex, we believe that flexibility, autonomy, and a supportive environment are the keys to unlocking your full potential. As an independent contractor, you'll enjoy:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from the comfort of your own home.
• Flexibility: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: Our team is dedicated to helping you succeed, so you can focus on delivering top-notch service to our customers.

Earnings Potential

As an experienced Bookkeeping Software Customer Support Specialist, you'll have the opportunity to earn up to $20.40 per hour. Plus, you'll be guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule

* Flexible schedule opportunities: Create your own schedule and work at times that suit you best.

• Schedule available hours: Monday to Friday, between 8 am and 8 pm CST.

Skills and Qualifications

To succeed in this role, you'll need:

• Proficiency in QuickBooks Online or comparable accounting software: Experience with bookkeeping and accounting practices is essential.
• Bookkeeping/accounting expertise: AR, AP, journal entries, reconciliation, and other related skills are a must.
• Customer service experience: Proven ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
• Comfort with cross-selling: Ability to effectively communicate relevant products and services to customers.
• Strong ownership of customer issues: Ability to take control of situations and provide confident resolution.
• Tech savvy: Proficiency with computers and a willingness to learn new technologies.
• Friendly tone and professional demeanor: Excellent communication skills are essential for success in this role.

Work Environment Requirements

To ensure your success as an independent contractor, you'll need:

• Quiet, uninterrupted space: A dedicated workspace with minimal distractions.
• Organized desk area: A tidy and organized workspace is essential for productivity.

Technology Requirements

To perform your duties, you'll need:

• Personal computer: A desktop or laptop computer with a wired internet connection.
• Broadband internet connection: A minimum of 10 Mbps download speed is required.
• Wired internet connection: No Wi-Fi or mobile internet connections are allowed.
• Windows 10 or Windows 11 operating system: A valid operating system is required.
• Valid antivirus software: Up-to-date antivirus software is essential for protecting your computer and data.
• Wired USB headset with microphone: A high-quality headset is required for clear communication.
• Mac users: Intel-based machines with Windows 11 installed via Apple's Boot Camp utility are accepted.

Important Information

As an independent contractor, you'll need to:

• Live and work from the United States: Except for California, New York, Pennsylvania, and Washington.
• Pass a criminal background check: A successful background check is required for this program.
• Agree to contractual terms: You'll be asked to agree to a contractual relationship with arenaflex, which includes waiving claims for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.

Job Type

This is a contract role, with flexible scheduling opportunities and a competitive hourly rate.

Pay

$15.30 - $20.40 per hour, depending on your experience and performance.

Schedule

Monday to Friday, with flexible scheduling opportunities.

Work Location

Remote, with the flexibility to work from anywhere in the United States (except California, New York, Pennsylvania, and Washington). If you're passionate about delivering exceptional customer experiences and are looking for a flexible, remote work opportunity, we encourage you to apply for this exciting role at arenaflex. Apply for this job