Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a growing team, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to serve our clients and their employees with genuine care, helping them succeed. This is an excellent time to join arenaflex and grow alongside us.

Who We're Looking For

You're a motivated and self-driven individual seeking a career, not just a job. You have a growth mindset, are passionate about professional development, and thrive in a fast-paced environment. You're an exceptional communicator with excellent listening skills, and you're receptive to coaching and feedback. You're a problem-solver with experience managing day-to-day scheduling operations, and you're familiar with the plumbing, HVAC, or service industry.

Responsibilities

As an EST Fully Remote Customer Service Specialist at arenaflex, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in the plumbing, HVAC, or electrical services industry is a plus
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass a background check

Technical Requirements

To ensure a seamless work experience, you'll need:

• A desktop or laptop with a webcam, speakers, and a second monitor
• A Windows or Mac-based operating system
• A reliable internet connection with supportable speeds and a router easily accessible from your workspace
• 8GB RAM or more

Position Details

This is a remote, full-time position with a standard Monday-to-Friday schedule from 8am to 5pm EST. You'll have the flexibility to work from anywhere, as long as you have a stable internet connection and a quiet workspace.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow your career. You'll have access to:

• Ongoing training and development opportunities
• Mentorship from experienced team members
• Opportunities for professional growth and advancement
• A supportive and dynamic work environment

Work Environment and Company Culture

Our company culture is built on the values of:

• Genuine care for our clients and employees
• A commitment to excellence in customer service
• A collaborative and supportive work environment
• A focus on continuous learning and growth

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you're interested in joining our dynamic and supportive team, please submit your application through our website. We can't wait to hear from you!

Important Note

Please allow our hiring team time to process all applications. We'll be in touch if we need any additional information or if we'd like to schedule an interview. Thank you for your patience and understanding.

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