Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading provider of innovative solutions in the technology industry. We're passionate about empowering individuals and organizations to achieve their goals through cutting-edge products and services. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. This is an exciting opportunity to join a forward-thinking organization that values innovation, customer satisfaction, and employee growth.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction
• Staying up-to-date with the latest technology trends and industry developments to provide expert support and guidance

Minimum Qualifications

To be considered for this role, you'll need:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We'll consider the following substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we're looking for candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in Windows and/or macOS operating systems
• Familiarity with mobile device operating systems (iOS and Android)
• Ability to learn and adapt to new technologies and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that fosters collaboration and innovation

Work Environment and Company Culture

We're proud of our company culture, which values:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and loyalty
• Employee growth and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job