Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering individuals to grow, learn, and thrive in a dynamic and innovative work environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for a talented Fiber Customer Support Analyst to join our community of passionate professionals.
About arenaflex
arenaflex is a leading provider of cutting-edge technology solutions, and we're committed to driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
Your Role
As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional technical support and customer service. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. To be successful in this role, you'll need:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- An award-winning total rewards package
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Compensation and Benefits
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and innovative work environment, we encourage you to apply. Please visit our website to learn more about this opportunity and to submit your application.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Diversity and Inclusion
We're proud to be a diverse and inclusive organization, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Test Requirements
Computer & Internet Knowledge Test (210), SACS HTML Results
Test Previews
We're excited to meet our next team member and look forward to reviewing your application. Thank you for considering this opportunity to join arenaflex! Apply for this job