Experienced Third Shift Customer Solutions Representative – Remote Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in providing top-notch service to our valued customers, ensuring their needs are met with precision and care. If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to making a positive impact on our customers' lives. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional results, and we're excited to welcome like-minded individuals to join our dynamic team.

Job Summary

As a Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, with the exception of training, which will take place at our on-site facility in McHenry, IL. If you're a motivated and customer-focused individual with a passion for delivering results, we encourage you to apply.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries

• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, etc.
• Communicate with technicians regarding availability, expected completion time, etc.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Essential Qualifications

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in customer service environment
• Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

* Previous experience in a similar role or industry

• Strong technical skills, including proficiency in Service Titan & ClearPath software
• Experience working with a variety of customers, including residential and commercial clients
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong technical skills, including proficiency in Service Titan & ClearPath software
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Third Shift Customer Solutions Representative, you'll have access to:

• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that fosters growth, innovation, and fun. As a Third Shift Customer Solutions Representative, you'll be part of a team that's dedicated to making a positive impact on our customers' lives.

Compensation, Perks, and Benefits

* Starting at $20.00/hour

• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now! We can't wait to hear from you! Apply for this job