Experienced Customer Service Representative – Full Remote Opportunity with arenaflex

Join arenaflex, a leading organization in the industry, and embark on a rewarding career journey as a Customer Service Representative. At arenaflex, we pride ourselves on providing a dynamic and supportive work environment that fosters growth, innovation, and exceptional customer experiences. As a Customer Service Representative, you will play a vital role in delivering top-notch service to our valued customers, ensuring their satisfaction and loyalty to our brand.

About arenaflex

arenaflex is a global leader in the industry, with a strong presence in seven countries and a network of over 30,000 employees. Headquartered in Washington, D.C., we have delivery locations across 26 sites, serving customers with a wide range of products and services. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

The Role

As a Customer Service Representative at arenaflex, you will be the face of our organization, interacting with customers through various channels, including phone, email, web portal, and chat. Your primary responsibility will be to provide exceptional customer service, addressing their inquiries, concerns, and requests in a professional and courteous manner. You will work closely with customers to resolve issues, provide accurate information, and educate them on our products and services.

Key Responsibilities

Your day-to-day tasks will include:

• Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third-party liability, claims attachments)
• Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information
• Thoroughly and completely documenting all customer interactions
• Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations
• Educating on the usage and benefits of self-service tools
• Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist
• Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role
• Responding to customer inquiries in a courteous and professional manner
• Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications
• Responding to and resolving internal and external complex customer inquiries
• Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken
• Taking ownership of the resolution and setting expectation for follow-up
• Ensuring resubmissions, stop payments, and voids are appropriately handled
• Meeting or exceeding individual, department, and client-specific goals
• Understanding and adhering to all client administrative and contractual policies and procedures
• Suggesting ways to improve the service delivery processes contributing to the success of the organization
• Other duties as assigned

Qualifications

To succeed in this role, you will need:

• High School Diploma or Equivalent
• 2 years of experience in a high-volume customer service environment
• Experience in healthcare or related industry experience preferred
• Ability to multi-task using multiple applications simultaneously
• Ability to set-up computer equipment and troubleshoot issues with minimal assistance
• Professional verbal and written communication skills
• Ability to operate a computer and knowledge of Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to work independently and with a team
• Ability to learn quickly and adapt to a fast-paced production environment
• Cooperative, professional, and effective interaction skills
• Critical thinking and problem-solving skills
• Ability to tolerate repetitive work without compromising accuracy and service levels
• Attend additional training as requested/deemed necessary

Preferred Qualifications

* Medical/Dental terminology knowledge experience

• Medicare/Medicaid knowledge
• Claims/Billing and coding experience

arenaflex Benefits

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile cell service
• $500.00 Employee referral program
• Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental, and much more!)

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and exceptional customer experiences. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. Join our team and embark on a rewarding career journey with arenaflex.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you!

Apply Now

Don't miss this opportunity to join arenaflex and embark on a rewarding career journey. Apply now and take the first step towards a fulfilling career in customer service! Apply for this job