Experienced Product Manager – Retention, Customer Experience & Engagement at arenaflex

At arenaflex, we're on a mission to revolutionize the way people interact with their homes and communities. As a Product Manager – Retention, Customer Experience & Engagement, you'll play a critical role in driving customer loyalty and retention through innovative communication strategies and data-driven insights. If you're passionate about delivering exceptional customer experiences and have a knack for turning data into actionable insights, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative smart home solutions, empowering people to take control of their living spaces and communities. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, diverse, and supportive of growth and development. As a Product Manager – Retention, Customer Experience & Engagement, you'll join a dynamic team of marketing, product, creative, and analytical experts who are passionate about making a difference in people's lives.

Key Responsibilities

As a Product Manager – Retention, Customer Experience & Engagement, you'll be responsible for developing and executing data-driven retention initiatives to support arenaflex's goals around device health, subscription retention, and user engagement. Your key responsibilities will include:

• Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
• Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
• Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience.
• Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
• Communicating campaign performance and recommendations to leadership to inform future retention strategies.
• Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach.

A Day in the Life

As a Product Manager – Retention, Customer Experience & Engagement, each day will bring new opportunities to impact arenaflex's customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting.

About the Team

The Customer Experience & Engagement team at arenaflex is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base.

Basic Qualifications

* 5+ years of product or program management, product marketing, business development, or technology experience

• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end-to-end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Preferred Qualifications

* Experience in influencing senior leadership through data-driven insights

• Experience working across functional teams and senior stakeholders

What We Offer

* Competitive salary range: $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a dynamic team of experts in the smart home industry
• Collaborative and inclusive work environment
• Professional development opportunities to help you grow and succeed in your career

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for turning data into actionable insights, we want to hear from you. Please submit your application via our internal or external career site.

arenaflex is an Equal Opportunity Employer

arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job