Experienced Member Services Representative – Remote Customer Service
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Member Services Representative to join our Payments and Digital Strategy team at our arenaflex Credit Union. As a key member of our team, you will play a vital role in ensuring the smooth operation of our daily activities, including check processing, object processing, direct deposits, and budget transfers.
About arenaflex
arenaflex is a world-renowned airline that has been connecting people and cultures for over a century. As a member of our team, you'll have the opportunity to work with a diverse group of individuals who share a passion for delivering exceptional customer experiences. Our company culture is built on the principles of inclusion, diversity, and teamwork, and we're committed to creating a work environment that is welcoming and supportive of all employees.
Why Join arenaflex?
As a Member Services Representative at arenaflex, you'll enjoy a range of benefits that will enhance your personal and professional life. Some of the perks include:
- Competitive hourly rate of $22-35/hour
- Opportunities for career growth and professional development
- Comprehensive health benefits, including medical, dental, and vision coverage
- Wellness programs and resources to support your physical and mental well-being
- 401(k) program with company contributions
- Employee Assistance Program and other benefits to support your overall well-being
Responsibilities
As a Member Services Representative, you will be responsible for:
- Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers
- Coordinating with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure smooth operations
- Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
- Working member cases and sports assigned
- Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
- Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
- Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Logging, reviewing, and making necessary GL, account changes, and/or returns
- Processing Stop Pays and Check Batching
- Completing daily balancing and department closing
- Obtaining information from members for the timely and correct processing of international and domestic budget transfer requests
- Researching and verifying incoming and outgoing budget transfer information
- Communicating with vendors to process budget transfers
- Understanding and being familiar with outgoing and incoming budget transfer laws
- Depositing check returns, reviewing member back exams on draft changes, processing member exams, verifying members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
- Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
Requirements
To be successful in this role, you'll need:
- High school degree or GED
- Intermediate Excel and Word experience
- Minimum 1-2 years of customer service experience
- Previous banking or credit union experience
- Episys/Symitar and processing wires experience
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
- Ability to work prolonged hours in aid of business needs
- Ability to exercise excellent customer service skills
- Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
- Ability to perform mathematical calculations and review data
- Ability to effectively prioritize work and meet time limits under high volume pressure
- Ability to cross-train and perform any position assigned within the department
- Ability to interact professionally with all personnel and members
- Ability to work independently and with minimum supervision
- Ability to self-motivate with strong employer skills and ability for attention to detail
- Ability to effectively prioritize work and meet time limits
Preferred Qualifications
* Previous experience in a similar role or industry
- Familiarity with NACHA regulations and federal banking laws
- Experience with Episys/Symitar and processing wires
- Strong analytical and problem-solving skills
- Ability to work in a team environment and contribute to team goals
- Strong communication and interpersonal skills
What We Offer
As a Member Services Representative at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You'll be part of a team that is dedicated to delivering exceptional customer experiences and making a positive impact on our members' lives. We offer a range of benefits, including:
- Competitive hourly rate of $22-35/hour
- Opportunities for career growth and professional development
- Comprehensive health benefits, including medical, dental, and vision coverage
- Wellness programs and resources to support your physical and mental well-being
- 401(k) program with company contributions
- Employee Assistance Program and other benefits to support your overall well-being
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees, and we strive to provide equal opportunities for career growth and development.
Work Environment
As a Member Services Representative at arenaflex, you'll work in a fast-paced and dynamic environment where no two days are the same. You'll be part of a team that is dedicated to delivering exceptional customer experiences and making a positive impact on our members' lives. Our work environment is collaborative and supportive, and we encourage open communication and teamwork.
Compensation and Benefits
arenaflex offers a competitive hourly rate of $22-35/hour, as well as a range of benefits, including comprehensive health benefits, wellness programs, and a 401(k) program with company contributions. We also offer an Employee Assistance Program and other benefits to support your overall well-being.
Conclusion
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Member Services Representative at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You'll be part of a team that is dedicated to delivering exceptional customer experiences and making a positive impact on our members' lives. We look forward to receiving your application! Apply for this job