Experienced Live Chat Specialist - Collections: Revolutionizing Sustainable Home Financing at arenaflex
Join arenaflex, a pioneering fintech company, in our mission to make a positive impact on the planet by providing friendly financing options for those who dream of living a more sustainable lifestyle. At arenaflex, we're not just changing the way people finance their home improvements – we're revolutionizing the home improvement industry and protecting our planet. Our collective mission is to make a positive impact on the environment, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.
About arenaflex:
arenaflex provides innovative financing solutions for homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're making a significant impact on the environment. Our commitment to sustainability extends beyond our products and services – we're also the official sponsor of GivePower, a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.
Why Join arenaflex?
* Competitive pay: $16-18/hour DOE with bonus opportunity
- Comprehensive benefits package, including 401(k), dental insurance, flexible schedule, health insurance, on-the-job training, paid time off, referral program, vision insurance, and work from home options
- Collaborative work culture and rewarding career opportunities
- Opportunity to work with a mission-driven company that's making a positive impact on the planet
Job Summary:
We're seeking an experienced Live Chat Specialist - Collections to join our team. As a Live Chat Specialist - Collections, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Essential Job Duties & Responsibilities:
* Communicate with delinquent borrowers via different digital communication channels
- Find solutions to help bring borrower's loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a thorough understanding of arenaflex's products and services
- Stay up-to-date on industry trends and best practices in collections and customer service
Required Skills, Knowledge & Abilities:
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent written communication skills
- Prior experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual Spanish/English required
Preferred Qualifications:
* Experience working in a remote or virtual environment
- Familiarity with CRM software and other customer service tools
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong communication and interpersonal skills
What We Offer:
* Competitive pay: $16-18/hour DOE with bonus opportunity
- Comprehensive benefits package, including 401(k), dental insurance, flexible schedule, health insurance, on-the-job training, paid time off, referral program, vision insurance, and work from home options
- Collaborative work culture and rewarding career opportunities
- Opportunity to work with a mission-driven company that's making a positive impact on the planet
Work Environment:
* Remote work environment with flexible schedule
- Collaborative and dynamic team environment
- Opportunity to work with a diverse group of professionals who share a passion for sustainability and customer service
How to Apply:
If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by submitting your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Application Question(s):
* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?
- The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?
Experience:
* Live chat: 1 year (Required)
- Collections: 1 year (Preferred)
Work Location:
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