Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become a part of a dynamic and passionate community that shares a love for live events. As a key member of our customer experience team, you will have the opportunity to engage with hundreds of customers, providing proactive, friendly, and high-quality service to ensure that our fans get the right seats at the right price. At arenaflex, we pride ourselves on creating memorable experiences for all of our customers from the point of purchase until they enter the gates. Our team thrives on making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. As an Email/Chat/Phone Specialist (Nights and Weekends), you will be on the front lines of representing the arenaflex brand, helping to ensure that our customers receive exceptional service and support.

How Your Role Contributes to the Success of arenaflex

As an Email/Chat/Phone Specialist (Nights and Weekends), your role will be instrumental in providing exceptional customer experiences. Your key responsibilities will include:

• Handling customer contacts, promptly and professionally, via phone, email, and live chat
• Answering questions about purchases, orders, inventory, and upcoming events
• Supporting our customers proactively via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Being a team player and contributing to culture and growth
• Creating memorable experiences with customers who share our love for live events

How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days As you progress in your role, you can expect the following:

• 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls.
• 90 days in: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for.
• 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.

What You'll Bring

To succeed in this role, you will need to bring the following:

• 1-2 years of customer service experience via phone, email, and live chat
• A team player mentality and drive to contribute to culture and growth
• A sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

As an Email/Chat/Phone Specialist (Nights and Weekends), you will work a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be:

• 1:30pm-10:00pm Thursday/Friday off
• 1:30pm-10:00pm Monday/Tuesday off

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $40,000 base salary with bi-annual bonuses and equity
• Fully paid training
• Benefits package, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits and discounts for attending live events, and a variety of additional workplace perks

Why Join arenaflex?

At arenaflex, we are passionate about creating memorable experiences for our customers. We believe that our team members are the key to our success, and we offer a dynamic and supportive work environment that encourages growth and development. If you are a customer-focused individual with a passion for live events, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for the Email/Chat/Phone Specialist (Nights and Weekends) role at arenaflex, please visit our website and submit your application. We look forward to hearing from you! Apply for this job