Experienced Customer Care Data Management Specialist – Remote Opportunity at arenaflex

Join arenaflex, a national leader in emergency prevention and a trusted partner to thousands of businesses across the country, in our mission to save and improve patients' lives. As an Experienced Customer Care Data Management Specialist at arenaflex, you will play a vital role in analyzing, validating, and maintaining customer data to support business operations and decision-making processes. Your efforts will contribute to more informed business decisions, drive continuous improvement across the organization, and ultimately enhance operational efficiency and customer experience. About arenaflex arenaflex is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest, which claims more than 350,000 lives each year. From AED sales and repair services, program management, and CPR training, we cover all aspects of cardiac emergency preparedness. With more than 32,000 customers worldwide, we are a trusted partner to thousands of businesses across the country. Organizational Impact In this role, you will contribute to the success of arenaflex by: * Ensuring the accuracy and completeness of new and existing customer records in accordance with established standards * Collaborating with cross-functional teams (Sales, Customer Care, Finance, IT) and customers to address data issues and resolve discrepancies * Supporting data governance initiatives by adhering to data management policies, procedures, and best practices * Analyzing customer data to identify discrepancies and implementing data validation rules and automated data quality checks to prevent data errors and ensure data integrity Responsibilities As an Experienced Customer Care Data Management Specialist, your key responsibilities will include: *

Essential Duties and Responsibilities:

+ Perform data entry, validation, and maintenance tasks to ensure the accuracy and completeness of new and existing customer records in accordance with established standards, especially in the context of customer order entry and processing + Collaborate with cross-functional teams (Sales, Customer Care, Finance, IT) and customers if necessary to address data issues, resolve discrepancies, and update customer information as needed + Support data governance initiatives by adhering to data management policies, procedures, and best practices + Analyze customer data to identify discrepancies that may impact data quality and integrity, specifically focusing efforts on merging duplicate customer records currently in the system + Utilize data profiling and cleansing techniques to assess the accuracy, completeness, and consistency of customer information + Generate data quality reports and metrics to track key performance indicators and monitor improvements over time + Conduct regular audits and quality checks on customer data to verify compliance with data governance policies and regulatory requirements + Develop and implement data validation rules and automated data quality checks to prevent data errors and ensure data integrity; document data quality issues, root causes, and resolutions to facilitate continuous improvement and knowledge sharing + Generate ad-hoc and routine reports on customer data quality, trends, and performance metrics to support business decisions and strategic initiatives Skills/Experience Required To succeed in this role, you will need: *

Education:

+ High School Diploma or equivalent required; Bachelor's Degree preferred *

Experience:

+ Three to five years of customer service or data management experience + Successful and positive experience working in a remote environment + Proven experience in data entry and analysis, preferably in a customer data management or analytics role *

Skills:

+ Proficiency in Microsoft Excel data analysis tools and techniques with the ability to effectively use advanced functions such as filters, pivot tables, and various formulas + Understanding of data quality principles, data governance frameworks, and regulatory compliance requirements + Excellent attention to detail + Analytical skills, with the ability to identify patterns, trends, and outliers in large datasets + Effective communication and collaboration skills, with the ability to work cross-functionally and interact with customers and stakeholders + Ability to work in a fast-paced environment with high adaptability + Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Career Growth Opportunities and Learning Benefits As an Experienced Customer Care Data Management Specialist at arenaflex, you will have opportunities to: * Develop your skills and expertise in data management and analytics * Collaborate with cross-functional teams to drive business decisions and strategic initiatives * Work in a fast-paced environment with high adaptability * Enjoy a comprehensive benefits package, including 401(k) Plan * Be part of a diverse and inclusive workplace that promotes and values diversity Work Environment and Company Culture arenaflex is committed to creating a workplace that reflects the communities we serve. We strive to create an inclusive workplace that promotes and values diversity, and we are passionate about creating a workplace that is empowering and supportive of our employees. As an Experienced Customer Care Data Management Specialist, you will be part of a team that is dedicated to saving and improving patients' lives. Compensation, Perks, and Benefits arenaflex offers a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. How to Apply If you are a motivated and detail-oriented individual with a passion for data management and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply Job! Apply for this job