Experienced Full Stack Customer Care Professional – Small Business Sales and Service
Join arenaflex, a global leader in customer experience, and embark on a rewarding career journey as a Customer Care Professional in our Small Business Sales team. At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Care Professional, you'll play a vital role in shaping the future of customer service, working closely with small business owners and decision-makers to understand their needs and provide tailored solutions. If you're passionate about building strong relationships, have a knack for sales, and thrive in a fast-paced environment, we invite you to explore this exciting opportunity.
About arenaflex
arenaflex is a global leader in customer experience, with a rich history of innovation and a commitment to excellence. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering remarkable experiences. As a colleague, you'll become part of a diverse and inclusive community that values your contributions, recognizes your achievements, and supports your growth and development.
What You'll Do
As a Customer Care Professional in our Small Business Sales team, you'll have the opportunity to:
- Service inbound calls, engage with small business owners and decision-makers, and learn about their needs to recommend the right arenaflex products and services
- Deliver high levels of product and service knowledge to clearly communicate the features, benefits, and elements of arenaflex Small Business Services
- Continuously improve your key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
- Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
- Document necessary account information according to established policies and procedures
- Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
Key Responsibilities
* Provide exceptional customer service through inbound calls, emails, and chats
- Build strong relationships with small business owners and decision-makers to understand their needs and provide tailored solutions
- Develop and maintain in-depth knowledge of arenaflex products and services to effectively communicate their features and benefits
- Meet or exceed sales targets and key performance indicators (KPIs)
- Collaborate with colleagues to achieve team goals and objectives
- Stay up-to-date with industry trends, best practices, and regulatory requirements
Essential Qualifications
* 2+ years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Proven success in a customer service and sales environment with a track record of meeting or exceeding sales targets and KPIs
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
- High school diploma or equivalent required; education benefits available
- Availability to work a flexible schedule, including evenings, weekends, and holidays
Preferred Qualifications
* Experience owning or working in a small business is a plus
- Familiarity with arenaflex products and services is an asset
Work Environment and Culture
As a Customer Care Professional in our Small Business Sales team, you'll work in a hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on-site or virtually. After the first 90 days, you'll work within the hybrid model. Our company culture values diversity, inclusion, and employee well-being, offering a range of benefits and programs to support your physical, financial, and mental health.
Compensation and Benefits
* Competitive base salary: $20.00 to $21.65 hourly
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Career Growth Opportunities
At arenaflex, we're committed to helping you grow and develop your skills and career. As a Customer Care Professional, you'll have access to:
- Ongoing coaching and training to enhance your sales and customer service skills
- Opportunities to take on new challenges and responsibilities
- A clear path for career advancement within the company
- A supportive and inclusive work environment that values your contributions and recognizes your achievements
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Now!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job