Experienced Customer Care Coordinator – Part-Time Remote Hybrid

Join arenaflex, a purpose-driven company driven by principles, not profit, as we strive to provide meaningful employment for the blind and visually impaired. At arenaflex, we're committed to creating a culture of inclusivity, diversity, and growth. As a Customer Care Coordinator, you'll play a vital role in assisting customers, vendors, and internal teams, while contributing to our mission of transforming lives through employment, building, serving, and supporting the visually impaired community.

About arenaflex

arenaflex is a leading organization that empowers individuals who are blind and visually impaired to reach their full potential. We achieve this through:

• EMPLOY: Providing meaningful careers and lasting skills that transform lives
• BUILD: Creating over 2,000 products and distributing thousands more through various channels
• SERVE: Selling products directly to the federal government and employing the blind and visually impaired in mission-critical roles
• SUPPORT: Engaging in philanthropic efforts for research into blindness and treatment for the visually impaired

About this Role

As a Customer Care Coordinator, you'll be responsible for providing exceptional customer service, backup, and support to our Customer Service Representatives. You'll work in a remote/hybrid environment, with a required in-store visit once a quarter. Your schedule will be Monday-Friday, 7:30 AM - 4:00 PM, with approximately 20 hours/week.

Key Responsibilities

* Shift hours: Align with Store hours of operation

• Availability: Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems
• Customer-related matters: Assist with all customer-related issues, maintain a positive and friendly demeanor, and navigate Axapta to create and release sales orders
• Communication: Communicate with customers and vendors throughout the sales order process via phone and/or email
• Quote and follow-up: Quote on contracts and follow up on quotes
• Order reconciliation: Ensure sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time
• Pick up/delivery: Coordinate pick up/delivery of orders
• Customer list: Maintain a list of all customers, including email and phone numbers, to obtain more of their business
• Assistance: Assist customer service representatives at the checkout counters to reduce customer wait times
• Follow-up: Follow up with customers by conducting surveys, registering and tracking customer complaints, and expeditiously resolving issues
• Reporting: Create reports to track the progress of sales orders and their impact on the budgeted sales for the BSC
• Excel spreadsheets: Create, modify, and email various Excel spreadsheets as required by management, purchasing, and replenishment
• BUYLCI website: Ensure customers are aware of our BUYLCI website and assist with customer setup
• DOD Emall program: Ensure customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores
• Daily price changes: Ensure all daily price changes are published and displayed as instructed
• Marketing tools: Utilize current marketing tools to seek additional sales
• Merchandizing and replenishing: Merchandize and replenish shelves as necessary
• Vendor interactions: Interact with vendor reps during their normal sales calls and ask questions about products to gain a better understanding of their uses

Qualifications

* High school graduate: With one year of relevant work experience

• Basic retail knowledge: Accuracy with computerized checkout systems
• Interpersonal skills: Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers, and management
• Availability: A minimum of 8% a year, equating to a minimum one week per quarter

Why arenaflex?

* Purpose-driven company: Driven by principles, not profit

• Reach your highest potential: Upward mobility, rewarded through hard work
• Competitive salary and compensation: Basic Life Insurance at no cost to the employee, 401(k) with match, Surplus-Sharing Plans, Health, Dental, and Vision Insurance, Ten paid holidays annually, Paid Time Off (PTO), On-site Health and Wellness program, and Employee Assistance Program (EAP)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusivity, diversity, and growth.

Apply Now!

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, apply now to become a Customer Care Coordinator at arenaflex. Apply for this job