Experienced Full Stack Technical Support / Customer Service Representative – Remote Night Shift

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Technical Support / Customer Service Representative to join our remote team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients via inbound and outbound calls, emails, and chats. If you're a problem-solver with a knack for building strong relationships and a passion for technology, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team is made up of talented individuals from over 70 countries who are passionate about delivering exceptional customer experiences and driving innovation through technology. As a remote Technical Support / Customer Service Representative, you'll be part of a diverse and dynamic team that's united in our mission to make a positive impact on the world.

Career Growth and Personal Development

At arenaflex, we believe in investing in our people and providing opportunities for growth and development. As a remote Technical Support / Customer Service Representative, you'll have access to:

• Comprehensive training programs to help you succeed in your role
• Continuing support and resources to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned

Key Responsibilities

As a Full Stack Technical Support / Customer Service Representative, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver with a knack for building strong relationships
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• Technical support experience preferred
• High school diploma or GED
• Quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• Desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What's in it for you?

As a remote Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you!

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

CAN, ON, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.

Apply Now:

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Note:

Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. Apply for this job