Bilingual Customer Service Associate (Night Shift) - Enterprise Software Industry

Join arenaflex, a cutting-edge Enterprise Software company, in revolutionizing the transportation industry with innovative solutions. We're seeking a highly motivated and customer-centric Bilingual Customer Service Associate to join our dynamic team.

About arenaflex

arenaflex is a forward-thinking company that's changing the game in the Enterprise Software industry. With a mission to simplify complex transportation software development, we've created a comprehensive platform that's making waves in the industry. Our unique approach focuses on delivering superb software that's easy to use, providing exceptional customer service, and driving long-term value through continuous improvement.

Your Future Job

As a Bilingual Customer Service Associate, you'll be part of our night shift team, working from 3:30 PM to 12:30 AM EST. Your primary responsibility will be to provide exceptional customer service to our diverse customer base, resolving product and account issues, and answering general inquiries via phone, chat, and email. You'll be the face of arenaflex, ensuring that our customers receive top-notch support and experience our company's values firsthand.

Key Responsibilities:

* Help customers with a wide range of general inquiries on product and/or account issues and questions

• Solve customer issues and escalations about arenaflex products and services
• Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests
• Ability to prioritize work queue and backlog in addition to incoming customer requests
• Complete help tickets for issues that require technical support or development team assistance
• Provide excellent customer service and take ownership throughout the service cycle from initial request to final close out of the support request
• Model and champion arenaflex's cultural principles as we scale

Requirements:

* 1-3 years of experience in a customer-facing role within a contact center environment

• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem-solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels
• Experience working with ticketing systems (e.g. Zendesk, Hubspot, ServiceCloud)
• Proficient with macOS and both Apple and Android mobile devices for app usage
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues

Ideal Candidate:

* Strong ability to actively listen and ask follow-up questions to drive customer success

• Ability to verbally guide customers to solutions in both app and web-based applications
• Thrive in an unstructured, fast-paced, and change-heavy environment
• Ability to work flexible hours when needed (nights and weekends) - Team works together to cover during vacation, absence, etc.
• Experience supporting service requests in billing, RMA, cancellations, and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus

To Land the Job You'll Need:

* Fluent in Spanish

• Ultra-positive attitude and cool under pressure
• Rock-solid verbal and written communication skills with a strong focus on the details
• A knack for investigative research and strong critical thinking skills
• Ability to work independently, coupled with keen awareness of customer satisfaction cues
• Excellent analytical, problem-solving, and decision-making skills
• Ability to work well in a team environment

Extra Awesome (Not Required):

* A degree in Supply Chain/Logistics, Business, or any other relevant field

Some Of The Perks:

* Enterprise software company ready for transformational growth

• Competitive wages
• Hybrid Work Location
• Peer-driven training and ongoing support
• Casual dress code and flexible working hours to fit with your life
• Ability to work from home

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction. Our company culture is built on simplicity, urgency, and a passion for delivering exceptional results. As a Bilingual Customer Service Associate, you'll be part of a team that's dedicated to making a difference in the transportation industry.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary, comprehensive benefits package, and a range of perks that cater to your lifestyle. Our benefits include:

• Competitive wages
• Hybrid Work Location
• Peer-driven training and ongoing support
• Casual dress code and flexible working hours to fit with your life
• Ability to work from home
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-centric individual who's passionate about delivering exceptional results, we want to hear from you! Apply now to join our dynamic team and be part of arenaflex's journey to revolutionize the transportation industry. Apply Job! Apply for this job