Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex

At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a Product Manager, you'll play a critical role in shaping the future of our member management enterprise platform, ensuring that our customers receive exceptional support and experiences. About arenaflex arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide a wide variety of TV series, films, and games across multiple genres and languages, allowing our members to play, pause, and resume watching as much as they want, anytime, anywhere. We're committed to delivering exceptional customer experiences, and our Customer Service team is at the forefront of this mission. The Role We're seeking an experienced Product Manager to lead and manage innovation in our member management platform, ensuring that our customers and support agents receive the best possible experience. As a Product Manager, you'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a world-class enterprise platform experience. Responsibilities * Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. * Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms. * Understand differences in support expectations in different regions around the world and tailor the experience accordingly, including nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc. * Expand product management responsibility to other tools as business needs present. * Embody the unique arenaflex culture. What We're Looking For * 5+ years of experience in product management for consumer or internal-facing products is a must. * A deep understanding of Customer Service business and contact center business is a must. * Prior experience working with member management products, whether third-party or in-house build, is a must. * Quick learner and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. Compensation and Benefits * Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. * To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $160,000 - $390,000. * arenaflex provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. * We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. Work Environment and Culture * arenaflex is a unique culture and environment. We're committed to diversity, equity, and inclusion, and we celebrate the diversity of thought and background that makes our teams stronger. * We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. How to Apply If you're passionate about delivering exceptional customer experiences and shaping the future of our member management enterprise platform, we want to hear from you. Apply now to join our team at arenaflex.

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Note: arenaflex is an equal-opportunity employer, and we celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job