Experienced Customer Support Executive – US Offering Support

At arenaflex, we're revolutionizing the retail industry with our cutting-edge technology, connecting the biggest retailers with the youth market. As a featured company in The Sunday Times Tech Track 100 2020, we're committed to innovation, customer satisfaction, and creating an empowering workplace for our employees. We're proud to be an accredited 'Great Place To Work' company, recognized for our inclusive, diverse, and respectful work environment.

Equity, Diversity & Inclusion at arenaflex

At arenaflex, we believe that everyone deserves an equal opportunity to thrive. We're working hard to grow an inclusive, diverse, and respectful group of people we're proud of. Accountability plays a big role in our company values, and we're totally honest, open, and transparent about our ED&I efforts. Our ever-evolving culture is defined by our people, and it's all part of our commitment to creating a workplace where everyone feels valued and supported.

Breaking Down Barriers

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at [email protected].

Join Our Team

We're looking for a brand new Customer Support Executive to join our team in supporting our US offering! As a Customer Support Executive, you'll be joining a team who strive to ensure that our clients and brands have a smooth-sailing process when utilising everything arenaflex has to offer on the B2B side of our business.

Responsibilities

As a Customer Support Executive, your key responsibilities will include:

• Ownership of internal support tasks, including media scheduling and offer management
• Scheduling booked media campaigns, including collecting assets, confirmation of booked dates, and sending approvals to brands
• Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low, and updating image offers
• Ensuring that tasks are completed and adhering to agreed SLA's
• Maintaining relationships with clients and communicating around booked media campaigns
• Cross collaborating with internal teams, such as Design, Customer Success, and Advertising teams

A Little Bit About You...

We'd really like to hear from you if you have:

• Experience working with B2B or B2C clients
• Great time management and high organisation skills
• Experience working cross collaboratively with internal teams
• Experience working in a fast-paced environment
• Desirable experience with Asana and Salesforce

Benefits

Life at arenaflex We're proud to offer a range of benefits that make us an amazing place to work. Here are just a few things that make us stand out:

• Competitive salary: We believe in paying our employees fairly for their hard work and dedication.
• Unlimited holiday: We strongly believe in a healthy work-life balance, so we don't cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing.
• Remote first working environment: We're a remote-first company, meaning you're not obligated to come into the office. You can choose the environment you think you excel best in.
• Flexi-time: We offer flexi-time, including Flexi Friday, which gives you the opportunity to finish at 1.30pm.
• Focus on welfare: We care about our employees' wellbeing, and we offer a range of benefits to support your mental and physical health, including gym memberships, wellness challenges, mental health first aider, and health cash plan.
• Incredible partnership discounts: We've partnered with some of the biggest brands in the world, and we're proud to offer our employees incredible discounts on everything from Google to GymShark.
• Commitment to personal development and career growth: We believe in investing in our employees' future, and we offer a range of benefits to support your career growth, including learning budgets, coaching workshops, and progression plans.
• £200 work from home set up allowance: We want to make sure you have everything you need to work from home comfortably, so we're offering a £200 allowance to help you set up your home office.

Want to Know More?

Check out our career site for everything you need to know about starting a career with arenaflex: https://partner.studentbeans.com/about-us/careers/

Apply Now

If you're passionate about customer support and want to join a company that values diversity, equity, and inclusion, we'd love to hear from you. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job