Experienced Data Entry Operator – Claims Processing and Record Management

At arenaflex, we strive to improve oral health through benefit plans, advocacy, and community support, amplifying our mission by investing in initiatives that build healthy, smart, vibrant communities for all. As a leading dental plan administrator, we are part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our All In culture is a mindset, feeling, and attitude that we wrap around all that we do – from taking charge of our careers to helping colleagues and lending a hand in the community.

Job Summary:

We are seeking an experienced Data Entry Operator to join our team in Farmington Hills, MI. As a Data Entry Operator, you will play a vital role in processing claims and updating/correcting file information through telephone and/or written contact. You will be responsible for entering claims and/or eligibility records into the system, retrieving and reconciling information in files, determining whether inaccurate data should be updated, routed, or adjudicated, and maintaining related departmental records and files.

Key Responsibilities:

* Enters claims and/or eligibility records into the system to process claims and update/correct file information through telephone and/or written contact, using proper grammar, punctuation, etiquette, etc.

• Retrieves and reconciles information in files when claims are rejected by the system
• Determines whether inaccurate data should be updated, routed, or adjudicated
• Corrects and updates claim information entered through the optical scanning or data entry process
• Maintains related departmental records and files
• Operates office equipment which may include a personal computer, copier, fax machine, etc.

Minimum Requirements:

* Possess a high school diploma or equivalent

• One year of work experience in an office environment
• Ability to enter a minimum of 7,000 keystrokes per hour with 95% accuracy (6,650 correct keystrokes per hour)
• Successful completion of a data entry test sponsored by Human Resources within the past 12 months (test waived if candidate currently holds or has previously held a position which meets this requirement)

Essential Qualifications:

* Strong attention to detail and accuracy

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and data entry software
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications:

* Experience in a dental or healthcare environment

• Knowledge of dental claims processing and record management
• Certification in data entry or a related field
• Bilingual or multilingual skills

Skills and Competencies:

* Strong analytical and problem-solving skills

• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development through mentorship and training programs
• Access to online learning platforms and training resources
• Collaborative and supportive work environment

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced work environment with a strong focus on teamwork and collaboration

• Our All In culture is a mindset, feeling, and attitude that we wrap around all that we do – from taking charge of our careers to helping colleagues and lending a hand in the community
• arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Comprehensive medical, dental, and vision coverage
• Short- and long-term disability, life insurance, and 401(k) savings plans
• Flex spending accounts and tuition reimbursement or educational assistance
• Annual incentive compensation based on annual business goals
• Eight hours of paid volunteer time each year
• Access to an on-staff health coach and personal trainer
• Virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about improving oral health, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We celebrate diverse thought, encourage innovation, and empower employees to take charge of their careers. Apply for this job