Director of Operations Process - Strategy & Operations Customer Experience

Join arenaflex as we continue to revolutionize the retail industry with innovative solutions and exceptional customer experiences. As a Director of Operations Process, you will play a pivotal role in shaping the future of arenaflex's operational excellence.

About arenaflex

arenaflex is a leading retail company that has been at the forefront of innovation and customer-centricity for decades. Our commitment to delivering exceptional customer experiences has earned us a reputation as a trusted and beloved brand. As a Director of Operations Process, you will be part of a dynamic team that is dedicated to driving operational excellence and improving customer satisfaction.

Job Summary

We are seeking an experienced and strategic Director of Operations Process to join our Strategy & Operations Customer Experience team. As a key member of this team, you will be responsible for managing day-to-day store processes, providing operational expertise to all levels of arenaflex Associates, and collaborating with cross-functional teams to drive process improvements. If you are a proactive thinker with a passion for operational excellence and customer satisfaction, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Director of Operations Process, you will be responsible for the following key areas:

• Operational Expertise: Provide specific operational expertise to all levels of arenaflex Associates, ensuring that they have the knowledge and skills required to deliver exceptional customer experiences.
• Project Management: Assess project needs in relation to operational areas, aggregate data gathered by Operations Business Analysts, and make suggestions based on aggregated data to improve operational processes.
• Process Improvement: Collaborate with the Operations Strategy Team to develop, staff, pilot, and implement process improvements within stores, ensuring that they are aligned with arenaflex's strategic objectives.
• Project Workflow: Oversee the overall project workflow and roll-out schedule in regard to operational areas, ensuring that projects are completed on time and within budget.
• Impact Measurement: Measure the impact of changes and new projects on operational areas, identifying areas for improvement and implementing corrective actions.
• Continuous Improvement: Remain up-to-date on operational areas of expertise, identifying opportunities for improvement and implementing process changes to enhance customer satisfaction and operational efficiency.
• Partnerships: Partner with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise, ensuring that projects are aligned with arenaflex's strategic objectives.
• Leadership: Select, develop, and motivate assigned staff, ensuring that they have the skills and knowledge required to deliver exceptional customer experiences.

Direct Manager/Direct Reports

As a Director of Operations Process, you will be responsible for leading a team of 5 professionals and 14 support associates. You will need to possess excellent interpersonal skills to deal with sensitive or controversial situations, as well as the ability to consider new approaches within general policies and short-term goals when solving problems.

Travel Requirements

As a Director of Operations Process, you will be required to travel overnight less than 10% of the time, depending on the needs of the business.

Physical Requirements

The majority of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles.

Working Conditions

You will typically work in a comfortable environment, but with regular exposure to factors causing moderate physical discomfort from dust, fumes, or odors. You will also be under regular pressure to meet deadlines, quotas, and/or deal with difficult issues related to people or situations.

Minimum Qualifications

To be considered for this role, you must:

• Be at least 18 years of age
• Be legally permitted to work in the United States

Preferred Qualifications

While not required, we prefer candidates with:

• An MBA degree
• 4 years of management experience at arenaflex

Minimum Education

You must have a bachelor's degree or equivalent degree in a field of study related to the job.

Preferred Education

No additional education is required.

Minimum Years of Work Experience

You must have at least 8 years of work experience.

Preferred Years of Work Experience

No additional years of experience are required.

Minimum Leadership Experience

No leadership experience is required.

Preferred Leadership Experience

No leadership experience is preferred.

Certifications

No certifications are required.

Competencies

To be successful in this role, you must possess the following competencies:

• Proven financial analysis and business acumen
• Strong understanding of Operations and area of expertise
• Ability to easily influence others
• Strong analytical and problem-solving skills
• Excellent communication and partnership-leveraging skills
• Proven track record in management and leadership skills

What We Offer

As a Director of Operations Process at arenaflex, you will have the opportunity to work with a dynamic team that is dedicated to driving operational excellence and improving customer satisfaction. You will also have access to:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a proactive thinker with a passion for operational excellence and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. Apply for this job