Experienced Customer Practice Manager – Accelerating Business Outcomes for arenaflex Enterprise ECRT and Energy Customers

At arenaflex, we're on a mission to empower businesses to innovate and thrive in the cloud. As a Customer Practice Manager, you'll play a critical role in leading customer programs that drive strategic and financial value for our clients. If you're a seasoned professional with a passion for customer success and a knack for driving business outcomes, we want to hear from you.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. From the most successful startups to Global 500 companies, our robust suite of products and services powers their businesses. We're committed to fostering a culture of inclusion, where diverse experiences and perspectives thrive. Our employee-led affinity groups and ongoing events and learning experiences inspire us to be proud of our differences and strive for excellence.

Key Responsibilities

As a Customer Practice Manager, you'll be responsible for leading all aspects of business development, deal structuring, and deal support to ensure delivery excellence and project closure in your assigned accounts or territories. Your key responsibilities will include:

• Execution of long-term strategic customer transformation roadmaps: Develop and execute comprehensive plans to drive business outcomes and accelerate customer adoption of arenaflex cloud technologies.
• Lead business outcomes: Articulate and deliver accelerated customer outcomes through cloud technologies, driving revenue growth and customer satisfaction.
• Develop a unified account plan and pursuit plan: Collaborate with the AWS account team (platform sales) to develop a cohesive plan that aligns with customer goals and arenaflex business objectives.
• Establish Executive relationships: Build and maintain relationships with Technology & Business groups, executive sponsorship of programs, and internal networks at arenaflex.
• Deliver on annual bookings and revenue targets: Meet or exceed annual targets through deal structure aligned with key customer goals and arenaflex Professional Services business objectives.
• Support scale through shared learnings: Share best practices and mechanisms across the Professional Services sales team to drive growth and success.

About the Team

Our team is dedicated to driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We're a customer-facing team, and this role may require up to 50% travel to customer sites.

Essential Qualifications

*

10+ years of experience

in a customer-facing role, with a proven track record of driving business outcomes and revenue growth.

Deep knowledge

of the cross-section of customers' businesses and available cloud services.

Strong leadership skills

, with the ability to lead and manage cross-functional teams.

Excellent communication and interpersonal skills

, with the ability to build and maintain relationships with customers, executives, and internal stakeholders.

Proven ability

to develop and execute comprehensive plans to drive business outcomes and accelerate customer adoption of arenaflex cloud technologies.

Preferred Qualifications

*

Experience

in a cloud computing or professional services environment.

Knowledge

of arenaflex cloud technologies and services.

Certifications

in cloud computing or professional services (e.g., AWS Certified Solutions Architect - Professional).

Experience

with deal structuring, deal support, and delivery excellence.

Skills and Competencies

* Strategic thinking: Ability to develop and execute comprehensive plans to drive business outcomes and accelerate customer adoption of arenaflex cloud technologies.

• Leadership: Strong leadership skills, with the ability to lead and manage cross-functional teams.
• Communication: Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers, executives, and internal stakeholders.
• Problem-solving: Proven ability to analyze complex problems and develop effective solutions.
• Collaboration: Ability to work collaboratively with cross-functional teams to drive business outcomes and customer satisfaction.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Practice Manager, you'll have access to:

• Mentorship and coaching: Ongoing mentorship and coaching to help you develop into a better-rounded professional.
• Training and development: Opportunities for training and development in cloud computing, professional services, and leadership.
• Career advancement: Opportunities for career advancement within arenaflex, with a focus on promoting from within.
• Networking: Access to a network of experienced professionals and thought leaders in the cloud computing and professional services industries.

Work Environment and Company Culture

At arenaflex, we value work-life harmony and strive for flexibility as part of our working culture. We believe that achieving success at work should never come at the expense of sacrifices at home. Our inclusive team culture fosters a sense of belonging and empowers us to be proud of our differences. We're committed to creating a workplace where everyone feels valued, respected, and supported.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base salary: A competitive base salary, commensurate with experience.
• Bonus structure: A bonus structure that rewards performance and drives business outcomes.
• Stock options: Stock options to align your interests with those of arenaflex.
• Benefits: Comprehensive benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Perks: Access to a range of perks, including flexible work arrangements, on-site fitness classes, and employee discounts on arenaflex products and services.

Conclusion

If you're a seasoned professional with a passion for customer success and a knack for driving business outcomes, we want to hear from you. As a Customer Practice Manager at arenaflex, you'll have the opportunity to lead customer programs that drive strategic and financial value for our clients. Join our team and help us empower businesses to innovate and thrive in the cloud.

Apply

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job