Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
At arenaflex, we're passionate about delivering exceptional experiences to our valued sellers and customers. As a Customer Service Associate, you'll play a vital role in managing transactions and relationships with our sellers and customers, ensuring we provide elite service across the board. If you're a customer-centric individual with a passion for the live event industry, we want to hear from you.
About arenaflex
arenaflex is a leading player in the live event industry, providing a platform for sellers and customers to connect and exchange tickets. Our mission is to create a seamless and enjoyable experience for all parties involved. We're committed to innovation, customer satisfaction, and employee growth, making us an exciting and dynamic place to work.
Your Role as a Customer Service Associate
As a Customer Service Associate, you'll be responsible for:
* Managing transactions and relationships with our valued sellers and customers
* Responding to calls and emails on a broad range of event and order-related questions
* Ensuring timely confirmation of orders and resolving any issues that may arise
* Collaborating with internal teams to provide real-time assistance and support
* Continuously learning and improving your skills to advance individual and team goals
Your Journey with arenaflex
Here's a breakdown of your role expectations as a Customer Service Associate in the first 30, 90, and 180 days:
Seller Operations Associate (30 days in)
* Complete new hire orientation and gain knowledge about arenaflex's operations and the live event industry
* Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions
Seller Operations Associate (60 days in)
* Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
* Handle day-to-day interactions with sellers beyond traditional customer service responsibilities
* Navigate order queues and determine what requires attention to provide real-time assistance
Seller Operations Associate (90 days in)
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers
What You'll Bring
* Outstanding communication, attention to detail, and organizational skills
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
* Interest in the live event space and an eager-to-learn attitude
Work Environment and Schedule
* Office Location: Coppell, TX
* Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
+ Hybrid model, not fully remote. 3 days in-office and 2 days at home.
+ Hours:
- 1:30pm-10:00pm, with Tuesday/Wednesday off
- 1:30pm-10:00pm, with Wednesday/Thursday off
Compensation and Benefits
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Overtime eligibility for any hours worked over 40/week
Why Join arenaflex?
* Be part of a dynamic and innovative team
* Enjoy a hybrid work schedule with a balance of in-office and remote work
* Develop your skills and advance your career in the live event industry
* Receive competitive compensation and benefits
* Join a company that values customer satisfaction and employee growth
How to Apply
If you're a motivated and customer-centric individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and submit your application today.