Virtual Customer Service Associate II (Retirement Plans) US Anywhere

Join arenaflex, a leading global provider of financial services and technology, as a Virtual Customer Service Associate II (Retirement Plans) and embark on a rewarding career journey that combines exceptional customer service with the opportunity to grow and develop in a dynamic and supportive environment.

About arenaflex

arenaflex is a company that values its customers and employees above all else. We believe that our clients and customers are the most important aspect of our business, and our determination to be the best that we can offer rings true with each team member through training, knowledge, and a desire to excel in the financial world. Our diverse team of associates, new graduates, and career changers alike, come from a variety of backgrounds and share a common goal of delivering world-class customer service.

What You Will Be Doing

As a Virtual Customer Service Associate II (Retirement Plans), you will play a critical role in connecting people with solutions that help them reach their financial goals through consultative conversations via the phone. Your responsibilities will include:

• Taking ownership of customer requests by navigating through the nuances of their situations
• Actively listening to understand the underlying needs of a customer's request
• Understanding the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and positioning appropriate solutions based upon the customer's need
• Connecting people with solutions that help them reach their financial goals through consultative conversations via the phone

Class Start Date and Training Schedule

The class start date is November 4th, 2024, and the training schedule will vary. You must be flexible to work the assigned shift based on business needs. This is a hybrid role for those who are local to our Jacksonville, Florida office site. You will be required to work on-site during your scheduled shift.

What You Bring

To be successful in this role, you will need to bring:

• A college degree (preferred) or a High School Diploma or GED (minimum education accepted)
• Customer service experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills and ability to exercise scrutiny when confronted with conflicting information

Added Bonus

If you have:

• Spanish bilingual skills (a plus)
• The ability to tenaciously solve problems with tact, efficiency, and follow through to identify opportunities to improve operational processes and procedures
• The desire to explore a broad array of opportunities across our organization, which you can explore after fulfilling the tenure requirements of your role

What We Offer You

As a Virtual Customer Service Associate II (Retirement Plans) at arenaflex, you can expect:

• A competitive salary ($20/hr.) and benefits that support your family and your future
• Ample development resources to help advance your skills
• Opportunities to face the biggest challenges in financial services and technology
• The time to give back to local charities in your community
• A collegial environment where collaboration, flexibility, and respect are top of mind

Compensation and Benefits

The pay range for this full-time position is $15.40 - $27.45, and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay.

Work Environment and Company Culture

arenaflex is committed to providing its employees with an exciting career opportunity and competitive compensation. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply to this role by clicking on the link below. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Privacy Statement

arenaflex is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how arenaflex protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at arenaflex works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. arenaflex does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Join arenaflex today and embark on a rewarding career journey that combines exceptional customer service with the opportunity to grow and develop in a dynamic and supportive environment. Apply for this job