Experienced Customer Service Representative Team Lead - National Remote

At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Customer Service Representative Team Lead, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and career growth opportunities.

About arenaflex

arenaflex is a global organization that's passionate about making a difference in the lives of our customers. We believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale. Our team is guided by a shared vision of creating a healthier world, and we're looking for talented individuals like you to join us on this journey.

Job Summary

As a Customer Service Representative Team Lead, you'll be responsible for leading a team of customer service representatives who provide support to Medicaid eligible consumers in Salt Lake County. You'll be the first point of contact for customers, answering their questions and providing referrals to providers and agencies in the area. You'll also be responsible for verifying Medicaid eligibility, providing additional information, and completing administrative tasks as assigned.

Primary Responsibilities

* Answer incoming calls from Medicaid eligible consumers in Salt Lake County

• Research and provide referrals to providers and agencies in the area
• Utilize a computer database to verify Medicaid eligibility
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Complete additional administrative tasks as assigned to support the Care Coordination team
• Lead and manage a team of customer service representatives, providing guidance and support as needed

Required Qualifications

* High School Diploma or GED

• Must be 18 years of age or older
• 2 years of customer service experience in the insurance, medical, behavioral health, or financial technology setting
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any 8-hour shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)

Preferred Qualifications

* Familiarity working with financial health technology

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

* Competitive hourly rate: $19.47 - $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.)

• Comprehensive benefits package, including health, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• Paid time off and holidays
• Opportunities for career growth and development

Work Environment and Culture

* arenaflex is a remote-friendly company, allowing you to work from anywhere in the U.S.

• Our team is guided by a culture of diversity, inclusion, and respect
• We prioritize work-life balance and offer flexible scheduling options
• Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us

How to Apply

If you're passionate about customer service and want to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job