Experienced Third Shift Customer Solutions Representative – Fully Remote Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a fully remote Third Shift Customer Solutions Representative, you'll play a vital role in providing top-notch service to our valued customers while working closely with our skilled technicians. If you're a customer service professional with a passion for delivering results-driven solutions, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive. Our mission is to foster a culture of excellence, innovation, and customer-centricity, and we're seeking talented individuals like you to join our team. With a strong focus on employee development and growth, we offer a dynamic and supportive work environment that encourages collaboration, creativity, and continuous learning.

Job Summary

As a Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, with the exception of training, which will take place at our on-site facility in McHenry, IL. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless customer experiences
• Handle various customer inquiries and requests with accuracy and attention to detail
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned by management

Essential Qualifications

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in a customer service environment
• Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

* Plumbing, Electric & HVAC experience a plus

• Previous experience working with Service Titan & ClearPath software
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to manage priorities and workflow effectively
• Proficient in Microsoft Office and other relevant software
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Third Shift Customer Solutions Representative, you'll have access to:

• On-site training facility for continuous employee development
• Opportunities for career advancement and professional growth
• Tuition reimbursement program
• Paid Time Off (PTO) and paid holidays
• Employee discounts on company-provided services
• Supplemental AFLAC insurance options
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Company-provided life insurance

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that encourages collaboration, creativity, and continuous learning. As a fully remote employee, you'll have the flexibility to work from home while still being part of a close-knit team. Our company culture values:

• Customer-centricity and exceptional service
• Innovation and continuous learning
• Collaboration and teamwork
• Employee development and growth
• Work-life balance and flexibility

Compensation and Benefits

* Starting hourly rate: $20.00/hour

• Medical, dental, and vision insurance
• Supplemental AFLAC insurance options
• 401(k) plan with company match
• Company-provided life insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid holidays
• Tuition reimbursement program

How to Apply

If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job