Experienced Clinical Pharmacy Technician – Virtual Customer Care Specialist

Join arenaflex, a leading healthcare company, in revolutionizing the way we deliver patient-centric care. As a Clinical Pharmacy Technician on our virtual team, you will play a vital role in improving patient adherence and health outcomes for individuals managing various disease states.

About arenaflex

At arenaflex, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating innovation.

Position Summary

arenaflex is seeking dedicated and compassionate Clinical Pharmacy Technicians to join our virtual Clinical Call Center team. As a Call Center Technician on this remote team, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they're taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives.

Responsibilities

* Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication

• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
• Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients
• Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
• Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
• Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
• Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
• Identify and communicate issues to senior level staff as appropriate
• Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates

Key Qualifications

* Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance

• Active Pharmacy Technician license in state of residence
• Ability to obtain Rhode Island Pharmacy Technician license through application and fee
• 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
• Minimum of one consecutive year experience in customer service
• Ability to maintain a consistent, reliable, and stable internet connection

Preferred Qualifications

* Prior Call Center experience

• Previous experience working from home
• Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
• Bilingual in Spanish
• Flexibility in work schedule

Education

* Verifiable High School diploma, GED, or equivalent work experience

Compensation and Benefits

* The typical pay range for this role is: $17.00 - $31.30

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors
• This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above
• arenaflex offers a full range of medical, dental, and vision benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners

Work Environment and Culture

* arenaflex is a dynamic and innovative company that values its employees and strives to create a positive work environment

• Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful
• They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application. Apply Now! Apply for this job