Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development
At arenaflex, we're on a mission to revolutionize the way people consume entertainment, and we're looking for a talented and experienced Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customer and agent experience.
About arenaflex
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional experience for our members, and our Customer Service team is at the forefront of this effort.
The Role
We're looking for a seasoned Product Manager to lead and manage innovation to improve our members' and support agents' experience with our member management platform. As a Product Manager, you'll be responsible for providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. You'll work closely with our engineering, data scientist, and design teams to deliver the best-in-class enterprise platform experience that enables our customer service team to provide great customer experience.
Responsibilities
* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
* Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
* Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
* Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms.
* Understand differences in support expectations in different regions around the world and tailor the experience accordingly. This includes nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
* Expand product management responsibility to other tools as business needs present.
* Embody the unique arenaflex culture.
What We're Looking For
* 5+ years of experience in product management for consumer or internal-facing products is a must.
* A deep understanding of Customer Service business and contact center business is a must.
* Prior experience working with member management products, whether third-party or in-house build, is a must.
* Quick learner and the ability to work in a fast-paced global environment.
* Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
* Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
* Organizational leadership and influence without authority.
* Ability to make tough but informed decisions with both data and judgment.
* Ability to inspire, motivate, and lead designers and engineers.
* Demonstrated record of executing projects that measurably improved customer and agent experiences.
* Deep focus on delivering a great customer and agent experience.
* Experience working on global products and enterprise platforms is also beneficial.
What We Offer
* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
* Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
* Flexible time off for full-time salaried employees.
* A unique culture and environment that values diversity, equity, and inclusion.
* Opportunities for career growth and professional development.
* A competitive compensation structure, with a salary range of $160,000 - $390,000.
Why arenaflex?
* We're a leader in the entertainment industry, with a global presence and a commitment to innovation.
* We offer a unique culture and environment that values diversity, equity, and inclusion.
* We're committed to providing an exceptional experience for our members, and our Customer Service team is at the forefront of this effort.
* We offer opportunities for career growth and professional development.
* We're an equal-opportunity employer, and we celebrate diversity and inclusion.
How to Apply
If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the perfect fit for this position. We can't wait to hear from you!
Note: This job is open for no less than 7 days and will be removed when the position is filled.
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Join arenaflex's Customer Service Team
At arenaflex, we're on a mission to revolutionize the way people consume entertainment. We're looking for a talented and experienced Product Manager to join our Customer Service team.
About arenaflex
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role
We're looking for a seasoned Product Manager to lead and manage innovation to improve our members' and support agents' experience with our member management platform.
Responsibilities
- Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
- Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
- Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms.
- Understand differences in support expectations in different regions around the world and tailor the experience accordingly.
- Expand product management responsibility to other tools as business needs present.
- Embody the unique arenaflex culture.
What We're Looking For
- 5+ years of experience in product management for consumer or internal-facing products is a must.
- A deep understanding of Customer Service business and contact center business is a must.
- Prior experience working with member management products, whether third-party or in-house build, is a must.
- Quick learner and the ability to work in a fast-paced global environment.
- Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
- Outstanding written and verbal communication skills.
- Organizational leadership and influence without authority.
- Ability to make tough but informed decisions with both data and judgment.
- Ability to inspire, motivate, and lead designers and engineers.
- Demonstrated record of executing projects that measurably improved customer and agent experiences.
- Deep focus on delivering a great customer and agent experience.
- Experience working on global products and enterprise platforms is also beneficial.
What We Offer
- Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
- Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
- Flexible time off for full-time salaried employees.
- A unique culture and environment that values diversity, equity, and inclusion.
- Opportunities for career growth and professional development.
- A competitive compensation structure, with a salary range of $160,000 - $390,000.
Why arenaflex?
We're a leader in the entertainment industry, with a global presence and a commitment to innovation.
How to Apply
If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the perfect fit for this position.
We can't wait to hear from you!
Apply Now! ``` Apply for this job