Experienced Customer Service and Sales Representative – Work from Home Opportunity in Wyoming

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service and Sales Representative, you'll play a vital role in redefining customer service, creating meaningful connections with each customer, and driving sales growth. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses across the globe. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.

Work from Home Opportunity

As a Customer Service and Sales Representative, you'll have the opportunity to work from home, enjoying the flexibility and comfort of a remote work environment. With a competitive salary and benefits package, you'll be able to focus on delivering exceptional customer experiences and driving sales growth, all while enjoying the benefits of a work-from-home lifestyle.

Key Responsibilities

As a Customer Service and Sales Representative, you'll be responsible for:

• Providing exceptional customer service, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
• Utilizing creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records.
• Delivering personalized recommendations for arenaflex's latest products and services, meeting monthly sales goals, and providing effective and timely resolutions for customers.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers.
• Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
• Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements.
• Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications.

What You Can Look Forward To

As a Customer Service and Sales Representative at arenaflex, you can look forward to:

• Competitive pay starting between $16.20 to $18.87 per hour.
• Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
• Paid training, completed from home, and additional resources to support you.
• Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• Employee Discounts of up to 50% off on:

+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories. + arenaflex Internet (Fiber where available). + arenaflex phone & arenaflex wireless home phone.

What We're Looking For

We're looking for individuals with:

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours.
• Occasional overtime may be required.

Work from Home Requirements

To work from home, you'll need:

• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs).
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.).
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
• You'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Possibilities

Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! Apply now and join our team of talented individuals who are dedicated to connecting people and businesses across the globe. Apply Job! Apply for this job