Experienced Full Stack Insurance Sales Professional – Inbound Customer Support & Sales

At arenaflex, we're on a mission to revolutionize the insurance industry by providing exceptional customer experiences and innovative solutions. As a leading UK insurance provider, we're seeking a highly motivated and results-driven sales professional to join our busy Inbound Sales department on a REMOTE full-time, permanent contract. If you're passionate about delivering outstanding customer service, have a proven track record in sales, and are looking for a challenging and rewarding role, we'd love to hear from you!

About the Role:

As a Customer Support Advisor in our Inbound Sales department, you'll play a vital role in ensuring our customers receive a seamless and personalized experience. Using your expert sales skills, you'll up-sell other products to our customers that best suit their needs, providing them with added peace of mind and ensuring their worlds keep running smoothly. You'll be working autonomously, using your own initiative to resolve customer queries and concerns, and collaborating with our team to achieve exceptional customer satisfaction.

Key Responsibilities:

* Respond to inbound customer calls, emails, and online chats in a timely and professional manner

• Use your sales skills to up-sell other products to customers that best suit their needs
• Provide exceptional customer service, resolving customer queries and concerns in a fair and efficient manner
• Work collaboratively with our team to achieve exceptional customer satisfaction and meet sales targets
• Stay up-to-date with industry trends, products, and services to provide accurate and informed advice to customers
• Meet or exceed sales targets, working towards a competitive OTE of £4,800 (uncapped commission structure)
• Participate in regular training and development sessions to enhance your skills and knowledge

Essential Qualifications:

* 12 months consecutive sales experience in a targeted environment (not retail)

• Proven experience of working autonomously or in a home-based position
• Great communication skills, with the ability to build rapport, listen to customers, and demonstrate empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

Preferred Qualifications:

* Experience in the insurance industry or a related field

• Proven track record of meeting or exceeding sales targets
• Strong knowledge of sales techniques and strategies
• Experience of working in a fast-paced, dynamic environment
• Familiarity with CRM systems and sales software

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong sales skills, with the ability to build rapport and close deals
• Ability to work autonomously and use own initiative
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits:

* Comprehensive training program, with clearly defined career progression opportunities

• Regular coaching and feedback to help you achieve your goals
• Opportunities to develop your skills and knowledge through training and development sessions
• Collaborative and supportive team environment, with opportunities to learn from colleagues and share best practices
• Arenaflex is committed to helping you achieve your career goals, with a focus on personal and professional development.

Work Environment and Company Culture:

* Remote work arrangement, with flexible hours and the ability to work from home

• Collaborative and supportive team environment, with opportunities to learn from colleagues and share best practices
• Arenaflex is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion
• Regular team-building activities and social events, with opportunities to connect with colleagues and build relationships

Compensation, Perks, and Benefits:

* Competitive salary of £23,000 per year

• Uncapped commission structure, with the potential to earn up to £4,800 per year
• Additional benefits, including:

+ Free insurance protection plan, with access to discounted rates on additional plans + Employee discounts on Sky TV and mobile packages, as well as a range of discounts on online and high street retailers + Comprehensive training program, with clearly defined career progression opportunities + Regular incentives and rewards, with amazing prizes to be won + Annual leave, with 33 days per year (including bank holidays) + Pension scheme, with matched employer contributions up to 5% of basic salary + Life assurance, with employer-funded cover of 4x basic salary

How to Apply:

If you're a motivated and results-driven sales professional looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss this exciting opportunity further! Apply for this job