Experienced Customer Service Representative – Princeton, NJ Location

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact. As a Customer Service Representative, you'll play a vital role in transforming our culture and accelerating innovation in the rapidly changing world of healthcare. Our purpose is clear: to bring our heart to every moment of your health, and we're looking for passionate individuals like you to join our team.

About arenaflex

arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare solutions. With a strong brand that's anchored in our heart, we strive to make healthcare more personal, convenient, and affordable for everyone. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating innovation.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Princeton, NJ. As a Member Service Representative, you'll provide telephone assistance to Aetna Medicaid members and providers, assisting with inquiries such as eligibility, provider changes, and requests for ID cards. You'll be responsible for delivering an excellent experience to our callers each and every time, using strong customer skills to resolve issues and meet performance standards.

Responsibilities

* Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Requires high-speed internet connectivity with secure service via ethernet cable; use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Work from home and be self-sufficient when necessary.
• Meet performance standards, attendance requirements, and call quality goals.
• Communicate effectively with members and providers orally and in written form.

Key Skills and Qualifications

* High school diploma or equivalent GED required.

• Ability to communicate effectively with members and providers orally and in written form.
• Strong customer service skills and ability to meet performance standards, attendance requirements, and call quality goals.
• Ability to work from home and be self-sufficient when necessary.
• Experience with working remotely in a call center setting (preferred).
• Experience with Medicaid and Medicare (preferred).

Work Environment and Culture

* Work from home with occasional commute to the office in Princeton, NJ.

• Collaborative and dynamic work environment that values innovation and customer satisfaction.
• Opportunities for career growth and professional development.
• Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and Employee Stock Purchase Plan.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
• Number of paid holidays, sick time, and other time off provided consistent with relevant state law and Company policies.

Compensation and Benefits

* The typical pay range for this role is $17.00 - $34.15 per hour.

• In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities.
• Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and Employee Stock Purchase Plan.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
• Number of paid holidays, sick time, and other time off provided consistent with relevant state law and Company policies.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact in the world of healthcare, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about available benefits and to submit your application.

Application Window

We anticipate the application window for this opening will close on: 10/25/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job!

Join our team at arenaflex and bring your heart to every moment of our customers' health.

Apply for this job