Experienced Customer Service Representative – Federal Student Aid Loan Servicing

Join arenaflex in Jacksonville, FL and make a difference in the lives of students and families across the country. Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further than arenaflex, a leading provider of customer service solutions for the Department of Education.

About arenaflex

arenaflex is a renowned company that has been serving the Department of Education for years, providing top-notch customer service to students and families across the country. Our team of dedicated professionals is committed to delivering exceptional service, ensuring that every interaction is a positive and memorable experience. We take pride in our work, and we're looking for talented individuals like you to join our team.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Jacksonville, FL. As a Customer Service Representative, you will be responsible for responding to incoming calls, chats, and emails from students and families regarding Federal Student Aid (FSA) Loan Servicing. You will also make outbound calls to resolve issues and provide support. If you have a passion for customer service, a strong work ethic, and a desire to make a difference in people's lives, we want to hear from you.

Key Responsibilities

* Respond to incoming calls, chats, and emails from students and families regarding FSA Loan Servicing

• Make outbound calls to resolve issues and provide support
• Utilize computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Use computerized systems for tracking, information gathering, and/or troubleshooting
• Support Contact Center expectations as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Essential Qualifications

* High School diploma or equivalent with 6 months of customer service experience

• Must be able to speak, read, and write in English fluently
• Basic math and PC skills including MS Office applications required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
• Regular and predictable attendance is required
• Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Additional Requirements

* Must reside in the U.S. and be a U.S. citizen

• Must be able to pass a criminal background check
• May be required to work scheduled holidays, overtime, and weekends
• Must be able to effectively read a prepared / written script out loud
• Cannot be in default on any federal student loans
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by arenaflex.

Home Office Requirements

* Internet speed of 25 mbps or higher required (you can test this by going to www.speedtest.net)

• Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
• All equipment will need to be picked up in our Jacksonville, FL office

Why Join arenaflex?

* Competitive pay rate based on the county in which you live

• Additional bonuses available
• Paid training
• The opportunity to work from the comfort of your home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• A chance to make a positive impact on people's lives

What We Offer

* A comprehensive benefits package, including medical, dental, and vision insurance

• A 401(k) plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• A chance to make a positive impact on people's lives

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you. Apply now to join our team at arenaflex in Jacksonville, FL.

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Pay Transparency

For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Hourly Base Pay Minimum for this Position: $17.20 Hourly Base Pay Maximum for this Position: $17.20 Remote: Yes Apply Job! Apply for this job