Experienced Student Success Coach – Remote Customer Service Representative

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role as an Experienced Student Success Coach.

About arenaflex

arenaflex is a leading education provider dedicated to helping students achieve their academic goals. With a focus on student success, we strive to create a supportive and inclusive learning environment that empowers students to reach their full potential. Our team is passionate about making a positive impact on the lives of our students, and we're looking for like-minded individuals to join our mission.

The Role

As an Experienced Student Success Coach, you will play a vital role in supporting students throughout their education program with arenaflex. You will be responsible for providing guidance, motivation, and support to students as they navigate their academic journey. Your success will be measured by the progress of your students, and you will have the opportunity to make a real difference in their lives.

Key Responsibilities

* Support enrollment, student development, and retention services while ensuring a quality learning experience for students.

• Manage a group of assigned students and coach each through their degree program, providing proactive and timely outreach to ensure their success.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests, and offer guidance and support to help them overcome challenges.
• Offer and teach students how to use resources to help maximize their success, including resume and career development support.
• Become a certified resume reviewer to provide expert advice and guidance to students.
• Serve as a liaison for students, enabling them to connect with various departments and resources within arenaflex.

What We're Looking For

* A Bachelor's degree from an accredited institution of higher learning (or international equivalent).

• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
• Knowledge of academic policies and procedures.
• Ability to learn technical skills quickly and adapt to new systems and processes.
• Excellent communication and listening skills, including a pleasant phone manner.
• Strong customer support focus and attention to details.

What We Offer

* Competitive salary range of $23-$24 per hour.

• Paid time off and comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Tuition assistance and opportunities for professional development.
• Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits.
• The opportunity to become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches).

Work Environment and Culture

* Work from the comfort of your own home office, with a flexible schedule that allows you to balance your work and personal life.

• Collaborate with a team of dedicated professionals who share your passion for student success.
• Enjoy a dynamic and supportive work environment that encourages growth and development.
• Participate in ongoing training and professional development opportunities to enhance your skills and knowledge.

How to Apply

If you're passionate about making a difference in the lives of students and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website.

Application Question(s)

* You must have a Bachelor's degree for this role, have you graduated with a Bachelor's degree?

Education

* Bachelor's degree (Preferred)

Work Location

* Remote

Schedule

* 8-hour shift

• Monday-Thursday: 8am-7pm CDT
• Friday & Saturday: 8am-5pm CDT

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

* $23.00 - $24.00 per hour

Job Type

* Full-time We look forward to hearing from you and exploring how you can join our team of dedicated professionals who are passionate about making a difference in the lives of students. Apply for this job