Experienced Customer Solutions Specialist (Remote) - Web & Customer Support

Job Title: Experienced Customer Solutions Specialist (Remote) - Web & Customer Support Job Description:

About arenaflex

At arenaflex, we're a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. Our mission is to provide an exceptional customer experience, and we're looking for a talented Customer Solutions Specialist to join our fast-growing team. As a remote employee, you'll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country.

Company and Position Summary

The Customer Solutions Specialist is an action-oriented role where flexible problem-solving is required to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment. As a Customer Solutions Specialist, you will be the face of arenaflex, providing friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales.

What We Have to Offer

At arenaflex, we're committed to providing a comprehensive benefits package, including: * A competitive hourly rate of $25.70/hour, which includes a $0.70/hour remote work stipend * Opportunities for growth and professional development * In-depth training on our varying selection of products and the services we offer * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships * A focus on work/life balance

Key Responsibilities

As a Customer Solutions Specialist, you will: * Learn all about arenaflex, including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems * Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales * Ensure that customers always have the most complete and up-to-date information about the status of their orders * Partner with other departments within and outside of Customer Solutions to support both the customer and the company * Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model * Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company * Be flexible and adapt to change as we continue to grow as a company * Take initiative and use strategic thinking to ensure that arenaflex is the leader in the online food service industry

Essential and Preferred Qualifications

We're looking for a candidate with: * A desire to learn and grow * An internal drive to succeed * Ability to work on a team and independently * A concern for helping others and doing the right thing by them * Desire and ability to work in a fast-paced environment * Innovation and the ability to challenge the status quo * A college education (preferred but not required) * At least 1 year of customer-facing experience (preferred but not required)

Skills and Competencies Required for Success

To be successful in this role, you will need: * Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks * Access to a home router and modem * A dedicated home office space that is noise- and distraction-free * A valid, physical address (apartment, suite, etc.) * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required * Excellent verbal and written communication skills; conversational fluency in English required * Proficient typing abilities * The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period * The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing opportunities for growth and professional development. As a Customer Solutions Specialist, you will have access to: * In-depth training on our varying selection of products and the services we offer * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships * A focus on work/life balance

Work Environment and Company Culture Highlights

At arenaflex, we're committed to creating a positive and inclusive work environment. As a remote employee, you'll enjoy: * The flexibility to work from the comfort of your own home * Opportunities to connect with other employees from across the country * A focus on work/life balance * A comprehensive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more

Compensation, Perks, and Benefits

As a Customer Solutions Specialist, you will receive: * A competitive hourly rate of $25.70/hour, which includes a $0.70/hour remote work stipend * Opportunities for growth and professional development * In-depth training on our varying selection of products and the services we offer * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships * A focus on work/life balance * A comprehensive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more

How to Apply

If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

Remote Work Qualifications

To be eligible for this role, you must have: * Access to a reliable and secure high-speed internet connection * Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks * Access to a home router and modem * A dedicated home office space that is noise- and distraction-free * A valid, physical address (apartment, suite, etc.) * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only Apply for this job