Experienced Senior Manager Product Management - Customer Experience - Remote

Join arenaflex, a leading innovator in the industry, as we seek a highly skilled and experienced Senior Manager Product Management to lead our customer experience initiatives. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and developing top talent in product management.

About arenaflex

arenaflex is a forward-thinking company that is revolutionizing the way we approach customer experience. With a strong focus on innovation, collaboration, and customer-centricity, we are committed to delivering exceptional products and services that meet the evolving needs of our customers. As a Senior Manager Product Management, you will play a critical role in shaping our product strategy, driving business growth, and developing top talent in product management.

Key Responsibilities

As a Senior Manager Product Management, you will be responsible for leading the strategy and execution of customer experience initiatives across our enterprise product line. Your key responsibilities will include:

40% Strategy & Planning

+ Develop and execute a comprehensive product strategy that aligns with arenaflex's business goals and customer needs + Collaborate with cross-functional teams to create alignment between products and provide a seamless user experience + Apply domain expertise to provide thought leadership and translate vision into action to drive business growth + Understand financial and business impact of proposed product updates and activities within portfolio; prioritize updates to support the enterprise roadmap; and allocate funding across the products + Identify goals, metrics, and analytics to measure the performance of the product and its individual features, and make recommendations and refinements to the product based on learnings + Contribute to and make recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner + Participate in and influence development of enterprise technology roadmaps + Support and nurture strategic vendor relationships; recommend ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives

30% Delivery & Execution

+ Drive product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and end-user priorities + Document, review, and validate to meet quality and change control standards + Understand enterprise goals and KPIs to deliver value against them + Resolve issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial, and technical goals + Receive and prioritize incoming requests from business partners and stakeholders balanced against business strategy, product vision, and user needs + Provide guidance on design of products while balancing dependencies and integration with other products across the enterprise + Reviews and analyzes product metrics to inform strategic and tactical product decisions + Makes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metrics

30% People

+ Provide leadership, mentoring, and coaching to Product Managers + Attract, retain, and develop top talent to build a world-class Product Management Team + Conduct annual and mid-year reviews, reviewing individual development plans and providing performance feedback + Foster collaboration with team members (Engineering, UX, etc.) to drive value, identify, and resolve impediments + Is an advocate of modern software development practices + Advocates for the end user and stakeholder by associating with the product, empathizing with, and understanding user needs + Works with the product team to assess progress, disseminate lessons learned, and understand next steps + Manages cross-functional team and stakeholder expectations to execute product strategy + Educates requestors to determine priority based on tangible benefits and/or user experience + Guides junior team members in strategy, alignment, analysis, and execution tasks + Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Essential and Preferred Qualifications

*

Minimum Qualifications

+ Must be eighteen years of age or older + Must be legally permitted to work in the United States

Preferred Qualifications

+ 6-8 years of relevant work experience + Mastery of working as a Product Manager in a modern software development-based enterprise environment and overseeing multiple products + Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment + Mastery of working in a fast-paced, fluid environment where priorities shift on a regular basis + Proficiency in communicating with and influencing functional and technical team members at all levels in the organization + Mastery of working as part of a collaborative, cross-functional, modern software design and development team + Proficiency in creating, prioritizing, and accepting user stories + Proficiency in conducting user research and testing to understand needs + Mastery of identifying goals, metrics, and analytics to measure product value + Proficiency in conducting competitive research and analysis + Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting + Proficiency in managing and growing team members in a professional setting

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* No additional education

Minimum Years of Work Experience

* 6

Preferred Years of Work Experience

* No additional years of experience

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team members work from the comfort of their own homes, and we provide the necessary tools and resources to ensure their success. We are a collaborative and inclusive team that values diversity, equity, and inclusion. We believe in creating a workplace culture that is welcoming, supportive, and empowering.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, comprehensive benefits package, and a range of perks and benefits to support our team members' physical, emotional, and financial well-being. We are committed to providing a fair and equitable compensation package that reflects the value we place on our team members' contributions.

How to Apply

If you are a motivated and experienced Senior Manager Product Management looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, equitable, and respectful of all individuals. Apply for this job