Experienced Special Needs Customer Advocate – National Remote Healthcare Support

At arenaflex, we're revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. As a Special Needs Customer Advocate, you'll play a vital role in delivering an extraordinary experience to families who need an ally. Our highly skilled team of Care Advisors is dedicated to serving and managing special needs for our members and/or their family members. If you're passionate about helping individuals and families of children with special needs, we invite you to join our team and start doing your life's best work.

About arenaflex

arenaflex is a leading healthcare organization that's simplifying the healthcare experience for millions of people across the United States. We're committed to creating a healthier atmosphere by promoting diversity, equity, and inclusion in all aspects of our business. Our mission is to help people live healthier lives and make the healthcare system work better for everyone.

Job Summary

As a Special Needs Customer Advocate, you'll provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You'll be responsible for owning end-to-end resolution of issues, serving as an ongoing point of contact for members, and creating and building ongoing relationships with others. You'll also make decisions independently, solve problems creatively, and consistently follow through on commitments.

Key Responsibilities

* Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.

• Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Create and build ongoing relationships with others, including both members and teammates.
• Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and framing realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Responsible for managing project time to ensure follow-up and outreach work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes outreach calls to initiate contact with members referred by executives and partners.
• Responsible for maintaining accurate family counts on our documentation platform.
• Focus on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback.

Essential Qualifications

* High School Diploma / GED OR equivalent work experience

• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and Microsoft Office, including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

Preferred Qualifications

* 1+ years of A4Me OR 3+ months of Quick Assist experience

• Claims processing experience
• Experience providing care for children with special needs
• Experience within a member-focused healthcare environment
• Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Compensation and Benefits

* California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $18.80 - $36.78 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc.

• In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment that requires agility and flexibility to excel.

• We're committed to creating a healthier atmosphere by promoting diversity, equity, and inclusion in all aspects of our business.
• Our mission is to help people live healthier lives and make the healthcare system work better for everyone.
• We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.

How to Apply

If you're passionate about helping individuals and families of children with special needs, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We look forward to hearing from you! Apply Now! Apply for this job