Experienced Full Stack Sales Support and Services Manager – Disney Get-away Club

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our Disney Get-away Club team, you'll play a vital role in shaping the future of our business. We're seeking a highly motivated and experienced Sales Support and Services Manager to join our team, working remotely from the comfort of your own home. With a competitive hourly rate of $25, this is an incredible opportunity to grow your career while making a real impact on our customers' lives.

About arenaflex

arenaflex is a global leader in the entertainment industry, known for our commitment to innovation, creativity, and customer satisfaction. Our Disney Get-away Club is a premier vacation ownership program that offers our members unparalleled access to the magic of Disney. As a Sales Support and Services Manager, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth.

Job Summary

We're seeking an experienced Sales Support and Services Manager to lead our DVC Cast Individuals, providing direction, mentorship, and guidance to ensure the success of our business. As a key member of our team, you'll be responsible for:

• Leading multiple areas of the business, including various Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and maintenance of resources and assets.
• Providing direction and mentorship to the Activities group, empowering them to deliver exceptional customer experiences and drive business growth.
• Overseeing group performance, assessing individual contributions, and driving improvements in operational efficiency.
• Focusing on enhancing the visitor experience and optimizing asset utilization, with a emphasis on the sales process, customer engagement, and conversion system.
• Collaborating with leaders from Non-Tasks offices to provide valuable insights and direction to the Deals and Lead Age group, ensuring that training and development initiatives align with performance feedback.

Key Responsibilities

* Lead multiple areas of the business, including various Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and maintenance of resources and assets.

• Provide direction and mentorship to the Activities group, empowering them to deliver exceptional customer experiences and drive business growth.
• Oversee group performance, assessing individual contributions, and driving improvements in operational efficiency.
• Focus on enhancing the visitor experience and optimizing asset utilization, with a emphasis on the sales process, customer engagement, and conversion system.
• Collaborate with leaders from Non-Tasks offices to provide valuable insights and direction to the Deals and Lead Age group, ensuring that training and development initiatives align with performance feedback.
• Oversee and organize DVC's presence on Disney Journey Line, including transportation coordination, visitor communication, and integration with the voyage line's operations.
• Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes.
• Collaborate with tasks groups at Walt Disney World Resort to align sales strategies, infrastructure requirements, and visitor experience improvements.
• Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across different areas.
• Collaborate with production teams to create compelling marketing materials that support sales efforts and enhance the visitor experience.

Essential Capabilities

* 2+ years of experience supporting outreach group operations

• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of work and evaluating functionality critical for managing operational assets
• Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
• Ability to lead and direct Cast performance and drive operational improvements
• Commitment to diversity and promoting a comprehensive workplace
• Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
• Capability in working with presentations before groups
• High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Availability to travel and work on board Disney Journey Line
• Ability to be adaptable with work schedule, including evenings, weekends, and holidays

Favored Capabilities

* 2+ years of experience as a Visitor Experience Manager

• Knowledge of Walt Disney World strategies and techniques
• Labor force Management Experience
• Experience with continuous improvement processes
• Experience in really managing vendor relationships
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to plan virtual show meetings

What We Offer

* Competitive hourly rate of $25

• Opportunity to work remotely from the comfort of your own home
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced Sales Support and Services Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job