Experienced Customer Support Representative – Part-Time Remote Opportunity with arenaflex
About arenaflex
At arenaflex, we're a fully remote outsourcing company that provides customer support for a wide range of technology and customer service functions. Our mission is to establish human connections and create new ones through technology, while maintaining a work-life balance for our employees. We value diversity, inclusion, and respect, and believe that our employees are the backbone of our success. Our culture is built on the principles of constant advancements, where we strive to live by our success mantra and continuously improve our processes.Job Description
We're seeking an experienced Customer Support Representative to join our team on a part-time remote basis. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer inquiries in a timely and professional manner.Key Responsibilities:
- Make outbound phone calls to potential customers to collect survey data, requiring drive and determination.
- Handle objections professionally to ensure survey completion.
- Enter review reactions into the framework with precision and attention to detail.
- Communicate clearly and precisely to answer survey questions and record responses.
- Enter data quickly and accurately for quick data entry.
- Adapt to changing circumstances and handle different difficulties and situations during calls.
Requirements:
- Prior work experience in a high-volume, high-quality environment in customer service, sales, or survey support.
- Ability to think quickly and effectively respond to changing circumstances.
- Ability to handle different difficulties and situations during calls.
- Ability to communicate clearly and precisely to answer survey questions and record responses.
- Ability to type quickly for quick data entry.
- Determined commitment to achieving campaign objectives and a proactive, go-getter attitude.
- Adaptability to work on pivoting shifts on a case-by-case basis.
Attributes of an Ideal Candidate:
- Solid relational and relational abilities.
- Resilience and the capacity to remain motivated even when working on the same thing over and over again.
- High standards of ethics and professionalism.
- Enthusiasm for political campaigns and a keen interest in research on public opinion.
Technical Requirements:
- Up-and-down internet connection of at least 50 Mbps.
- Dual-core processor and at least 8GB of RAM on a PC, Mac, or Linux-based laptop or desktop.
- Headset and webcam.
- Quiet workplace.