Experienced Crisis Specialist – 988 Chat/Text Crisis Support

At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities to serve all ages in a variety of settings. Our team is built on understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community. We're seeking an experienced Crisis Specialist to join our dynamic team, working remotely from the United States, Tennessee (USA). This is a full-time position, available on a 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you'll handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress.

Job Summary:

* Provide telephonic or chat clinical screenings and risk assessments

• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Key Responsibilities:

* Provide crisis intervention and support to individuals in emotional distress

• Conduct thorough risk assessments and develop safety plans
• Collaborate with community resources to provide service linkage and referrals
• Maintain accurate and confidential records of client interactions
• Participate in ongoing training and professional development to enhance skills and knowledge
• Contribute to a positive and supportive team environment

Essential Qualifications:

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field

• Six months to one year of related crisis experience
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Knowledge of trauma-informed care and crisis intervention principles
• Certification as a Peer Recovery Specialist or equivalent experience

Preferred Qualifications:

* Master's degree in Behavioral Science, Psychology, Social Work, or related field

• Experience working with diverse populations, including individuals with mental health conditions
• Knowledge of community resources and service linkage options
• Bilingual or multilingual skills
• Experience with crisis management software and technology

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work effectively in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Knowledge of trauma-informed care and crisis intervention principles
• Strong computer skills, including proficiency in Microsoft Office and crisis management software

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and supportive environment

• Access to ongoing training and professional development to enhance skills and knowledge
• Collaborative and inclusive team environment
• Flexible work arrangements, including remote work options
• Opportunities for advancement and leadership development

Work Environment and Company Culture:

* arenaflex is a trauma-informed organization, committed to creating a safe and supportive work environment

• Our team is built on understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community
• We value diversity, equity, and inclusion, and strive to create a workplace that reflects the growing world around us
• Our approach to diversity is simple – it's about embracing everyone, and creating a workplace that encourages, supports, and celebrates the diverse voices and experiences of our employees

Compensation, Perks, and Benefits:

* Competitive salary range: $19.10 - $26.80 per hour

• Comprehensive benefits package, including medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

How to Apply:

If you're passionate about delivering care that changes people's lives, and are committed to creating a safe and supportive work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now! Apply for this job