Experienced Customer Banking Specialist – Delivering Exceptional Banking Experiences in Castletown

At arenaflex, we're committed to empowering our customers to achieve their financial goals and live their best lives. As a Customer Banking Specialist in our Castletown Branch, you'll play a vital role in delivering exceptional banking experiences to our customers, helping them navigate their financial journeys, and making a real impact in our local community.

About arenaflex

arenaflex has been serving our local communities for over 100 years, with a legacy of market-leading products, services, and technology. Our Retail Banking Services (RBS) team is the public face of arenaflex, delivering a seamless banking experience to over 10 million personal and small business customers. We're proud of our history and our commitment to making a positive difference in the lives of our customers.

Join Our Team

As a Customer Banking Specialist in our Castletown Branch, you'll be part of a high-performing culture that values collaboration, innovation, and customer-centricity. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional banking experiences and making a real impact in our community.

Key Responsibilities

As a Customer Banking Specialist, you'll be responsible for:

• Conducting in-depth conversations with customers to understand their overall banking needs, including Home Loans, Business Banking, and Financial Advice
• Supporting customers with enquiries, maintenance on accounts, and processing applications for credit products
• Completing Financial Health Checks to assess customers' financial needs and identify any changes
• Educating and demonstrating our in-branch technology and digital banking options to customers
• Problem-solving and providing effective solutions while championing our processes, procedures, and driving our risk-adverse culture

Essential Qualifications

* Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality

• Excellent communication skills, with the ability to articulate financial terms in a clear way
• The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do
• Ability to work in a retail environment that's busy and commercially driven
• A genuine interest in building a career with arenaflex

Preferred Qualifications

* Previous experience in a banking or financial services environment

• Knowledge of arenaflex products and services
• Ability to work in a team environment and contribute to a collaborative culture
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a team environment and contribute to a collaborative culture
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Knowledge of arenaflex products and services
• Ability to articulate financial terms in a clear way
• Strong customer service skills, with a focus on delivering exceptional experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Banking Specialist, you'll have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• Access to arenaflex's extensive employee benefits and discounts
• A dynamic and inclusive culture that values diversity and inclusion

Work Environment and Company Culture

Our Castletown Branch is a vibrant and dynamic work environment that's committed to delivering exceptional banking experiences to our customers. As a Customer Banking Specialist, you'll be part of a high-performing team that values collaboration, innovation, and customer-centricity. We're proud of our culture and our commitment to making a positive difference in the lives of our customers.

Compensation, Perks, and Benefits

As an arenaflex employee, you'll have access to a range of benefits and perks, including:

• Competitive salary and bonuses
• Comprehensive health insurance and superannuation
• Access to arenaflex's extensive employee benefits and discounts
• A dynamic and inclusive culture that values diversity and inclusion
• Opportunities for career advancement and professional growth

Roster Requirements

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• 20 hours per week: Monday to Friday, 12pm - 4pm

How to Apply

If you're passionate about delivering exceptional banking experiences and making a real impact in our community, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Aboriginal &/or Torres Strait Islander People Encouraged to Apply

arenaflex is committed to diversity and inclusion, and we encourage Aboriginal and/or Torres Strait Islander people to apply for this role.

Accessibility Support

If you require additional support with your application, please contact HR Direct on 1800 989 696.

Advertising End Date

Applications close on 29/10/2024. Apply for this job