Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Support

At arenaflex, we're committed to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare, comprising over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and 25 specialties, serving the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

We're seeking an experienced and customer-focused Part Time Remote Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing exceptional customer service to patients, healthcare providers, and facilities. If you're passionate about delivering outstanding patient experiences and have a strong background in healthcare or customer service, we encourage you to apply.

Responsibilities

As a Remote Part Time Customer Service Specialist, your key responsibilities will include:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record, and consulting/escalating to clinical staff when necessary.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, checking insurance eligibility, collecting and documenting demographics, and maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicating directly with providers (physicians) to relay pertinent clinical information during after hours and managing calls within established performance and customer service standards.
• Achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.

Requirements

To be successful in this role, you'll need:

• High School Diploma or GED
• 2-5 years of experience in healthcare or customer service
• Strong communication and interpersonal skills
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in electronic health records and customer service software
• Strong critical thinking and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Preferred Qualifications

* Experience working in a healthcare or customer service environment

• Familiarity with electronic health records and customer service software
• Strong knowledge of insurance basics, MyChart, and appointment instructions
• Experience working in a remote or virtual environment

Benefits and Perks

As a Remote Part Time Customer Service Specialist at arenaflex, you'll enjoy:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. As a Remote Part Time Customer Service Specialist, you'll have the opportunity to work from home, collaborate with a talented team, and contribute to the delivery of exceptional patient care and experiences.

How to Apply

If you're passionate about delivering outstanding patient experiences and have a strong background in healthcare or customer service, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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