Experienced Customer Service Associate (Remote) – Beauty and Hair Care Account Specialist

Are you a customer service enthusiast with a passion for beauty and hair care? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Customer Service Associate to join our Compass Experience Team, where you'll have the opportunity to make a real impact on our clients' businesses and customers' lives.

About arenaflex

arenaflex is a leading provider of customer experience solutions, partnering with brands to power growth through exceptional customer service. Our founders were trailblazers in the e-commerce industry, and when they couldn't find a customer service partner that was as innovative as they were, they built it. We believe that customer care can be a strategic driver of business growth, and we're committed to helping our clients achieve their goals through exceptional service.

The Role

As a Customer Service Associate on our Compass Experience Team, you'll be responsible for delivering memorable service interactions with customers across various channels, including email, chat, phone, text, and social media. You'll work collaboratively with team members to provide answers, present customer insights, and trends, and build a strong understanding of our assigned brand's products, procedures, and resolutions.

Key Responsibilities

* Respond to customers through various channels, creating memorable service interactions

• Demonstrate strong written and verbal communication skills, aligning with arenaflex and brand voice
• Build a strong understanding of our assigned brand's products, procedures, and resolutions
• Work collaboratively with team members to offer encouragement, provide answers, present customer insights, and trends
• Utilize multiple systems and resources to find solutions to customer problems
• Adhere to strict schedule adherence, including limited unscheduled breaks, returning from scheduled breaks/lunches on time, and expected handle time for calls once ramped

Ideal Candidate

* Passionate about beauty and willing to make product recommendations via a consultative approach

• Compassionate, detail-oriented, friendly, open-minded, and eager to help people
• Able to learn and adapt to changing software (tech-savvy is a must)
• Excellent written and verbal communication skills
• Able to adhere to a set schedule and be productive independently
• Ability to utilize multiple systems and resources to find solutions to customer problems
• Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks/lunches on time, and expected handle time for calls once ramped)

Availability

* Full-time positions available

• Open availability preferred, including weekdays, weekends, nights, and holidays
• HQ located in Columbus, Ohio
• All candidates hired will spend the first few weeks after completing training working emails and chats
• The job will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks)
• Real-time adherence associates monitor statuses, and all-day associates will be contacted if they are out of adherence
• This is a high-volume program, and candidates should expect to be on back-to-back calls throughout their day with limited downtime
• 100% show rate for training is required; agents must attend training every day with cameras on and be active participants
• Training is 2 weeks of classroom material + 1 week of nesting

Qualifications and Physical Requirements

* 6 months - 3 years of contact center experience required within the last 2 years

• High school diploma or equivalent
• Familiarity with CRM systems and practices; Salesforce experience is a plus
• Has experience working remotely
• Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing
• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e., for the duration of an 8-hour shift)

Technology Requirements

* Fast.com

• 25 MBPS Download Required
• Ethernet Hookup strongly preferred
• Agent must have backup location/internet available in case of outage
• All agents must have a working camera to be used during training sessions and 1:1 conversations
• Agents must have a working headset with a microphone

Why arenaflex

* This is a contract position, offering competitive wages

• Career development training, and we promote from within - there are growth opportunities here!
• Fun, fast-growing company - come as you are!

Benefits

* $13 starting wage

• Career development training, and we promote from within - there are growth opportunities here!
• Major medical, vision, and dental available through Cigna after your first 60 days of employment, supplemental benefits, and Employee Assistance Program too
• Fun, fast-growing company - come as you are!

Job Type

* Full-time

Pay

* From $13.00 per hour

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift

* 8-hour shift

Work Location

* Remote If you're a customer service enthusiast with a passion for beauty and hair care, and you're looking for a challenging and rewarding role with a fun and fast-growing company, we want to hear from you! Apply now to join our Compass Experience Team as a Customer Service Associate and take the first step towards a exciting career with arenaflex! Apply for this job