Experienced Membership Support Specialist – Customer Service and Membership Development
At arenaflex, we're on a mission to revolutionize the way people interact with our brand and services. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving membership growth. If you're passionate about building strong relationships, solving problems, and staying ahead of the curve, we want to hear from you.
About arenaflex
arenaflex is a leading retail pharmacy chain with a rich history dating back to 1901. Founded by Charles R. Walgreen Sr. in Chicago, Illinois, we've grown from a single pharmacy into one of the largest retail pharmacies in the country. Our commitment to customer service and accessibility has earned us a reputation as a trusted healthcare and retail partner in our communities.
Job Summary
We're seeking an experienced Membership Support Specialist to join our team in Brazil. As a key member of our customer support team, you'll provide administrative support, respond to member inquiries, and develop strategies to recruit new members. If you have a passion for customer service, a solutions-based attitude, and experience working in membership or association settings, we encourage you to apply.
Responsibilities
As a Membership Support Specialist, you'll be responsible for:
- Providing general administrative support, including responding to member inquiries, troubleshooting, and managing member communications
- Processing membership applications, renewals, and cancellations
- Ensuring accurate and up-to-date data about our members using Salesforce CRM
- Assisting with member communication activities, including calls, emails, and Zoom calls
- Collecting data, tracking membership statistics, reporting on key metrics, and preparing reports
- Developing and implementing strategies to recruit new members
- Coordinating with the finance department to track membership revenue and update reports
- Preparing membership marketing materials
- Coordinating current member service programs, including relationship building, onboarding, and engagement
- Actively participating in crafting membership development strategy, including networking
- Event Support: Assisting programming staff at onsite and virtual membership-related events, including supporting marketing and membership materials and fielding member inquiries
Requirements
To be successful in this role, you'll need:
- A Bachelor's Degree with at least two years of related work experience in membership, preferably in association and/or nonprofit settings
- Excellent customer service skills and a solutions-based attitude
- Experience working cross-functionally in teams
- Outstanding verbal and written communication skills
- Proficiency in Office Suite (Word, Excel, PowerPoint) and membership/databases highly desired
- Experience with Cvent, Canva, Sprout Social, and Salesforce preferred
- Ability to handle multiple tasks, projects, and priorities effectively and professionally
What We Offer
As a Membership Support Specialist at arenaflex, you'll enjoy:
- A competitive salary range of R$35 – R$45 per hour
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to cutting-edge technology and tools
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The chance to work with a leading retail pharmacy chain and make a meaningful impact in our communities
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and driving membership growth. We're looking for someone who shares our values and is eager to contribute to our mission.
How to Apply
If you're a motivated and customer-focused individual with a passion for membership development, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Contact Us
For more information about this opportunity, please contact our recruitment team at [arenaflex recruitment email]. We look forward to hearing from you!
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