Experienced Healthcare Customer Service Representative - Remote in Washington

Join arenaflex, a leading provider of customer experience solutions, and ignite your career in a dynamic, family-friendly atmosphere. As a Customer Service Representative working remotely in Washington (except in Seattle), you'll be a part of bringing humanity to business and making a meaningful impact on customers' lives.

About arenaflex

arenaflex is a global company that's passionate about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our Culture

Our employees have spoken, and we're thrilled to share that our purpose, team, and company culture are amazing. We've earned the Great Place to Work certification in the United States, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

Your Role

As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll have ownership over resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving their issues with a smile. You'll be the difference between their customer experience being just average or an exceptional one.

Key Responsibilities

* Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues
• Provide exceptional service through voice, chat, or email interactions
• Collaborate with team members to achieve customer satisfaction and team goals
• Participate in ongoing training and development to stay up-to-date on products and services

What You Bring to the Role

* 6 months or more of customer services experience

• High school diploma or equivalent
• Recognize, apply, and explain product or service knowledge
• Computer experience
• High-speed internet connection (>25mbps)
• A quiet, private place in your home where you can work without background noise

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16.28 plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit our benefits page

for more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service and make a meaningful impact on customers' lives. You'll have a chance to make great new friends within the arenaflex community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Career Growth Opportunities

At arenaflex, we're committed to helping you grow your career and achieve your goals. We offer ongoing training and development opportunities, mentorship programs, and a supportive team environment that encourages growth and learning.

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. You'll need a quiet, private space with a high-speed internet connection (>25mbps) and a hardwired connection to your home router. We're committed to providing a safe and inclusive work environment that respects and empowers the cultures and perspectives within our global teams.

Compensation and Benefits

* Base wage starting at $16.28

• Performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Ongoing training and development opportunities
• Mentorship programs
• A supportive team environment that encourages growth and learning

How to Apply

If you're passionate about making a difference in customers' lives and growing your career in a dynamic, family-friendly atmosphere, we encourage you to apply. Visit our careers page to learn more about our open positions and apply today.

Equal Opportunity Employer

arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Apply for this job