Experienced Bilingual Customer Service Representative – Public Housing Authority Support

At arenaflex, we're dedicated to providing exceptional support to public housing authorities across the nation. As a trusted partner, we understand the unique needs of the housing industry and strive to deliver product and service excellence. Our team is passionate about making a difference in the lives of our clients and their communities.

About arenaflex

arenaflex is a woman- and veteran-owned enterprise based in Chattanooga, Tennessee. We're proud to operate as a local business, employing local management and staff in the markets we serve. Our commitment to community service and involvement is evident in our Section 3 opportunities and extensive training programs for local staff. We're not just a company – we're a partner in the communities we serve.

Our Services

arenaflex offers a range of services to support public housing authorities, including:

• HQS Inspection Services
• Remote Recertification Services
• SEMAP Reviews
• Rent Reasonableness Studies
• Rent Determination and Negotiation
• UPCS Inspectors
• PHA Policy Counseling
• HCV Program Management Services

Job Description

We're currently seeking experienced bilingual customer service representatives to join our team. As a customer service representative, you'll be responsible for delivering quality customer service to our clients and their residents. This is a full-time or part-time position, with the opportunity to work from home after training.

Major Duties and Responsibilities

* Operate phone and computer systems to respond to customer inquiries and resolve issues

• Serve as a liaison between inspectors and clients to resolve questions and inspection issues
• Provide customer service for incoming telephone calls, emails, and letters in a timely, efficient, and appropriate manner
• Communicate with inspectors and inspection managers to resolve client issues and inspection problems
• Handle email requests from customers, including reinspection approvals and customer questions
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Ensure that client policies and procedures, as well as HUD requirements and guidelines, are being observed in day-to-day operations
• Effectively communicate with arenaflex co-workers, client staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone
• Exercise discretion in all matters regarding general business operations of arenaflex, LLC

Qualifications

* Required Knowledge, Skills, and Abilities: + Knowledge or willingness to learn general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs + Proven proficiency of modern office equipment, including multi-line phone, computer, printer, fax, scanner, and copier + Ability to prepare and present ideas in a clear and concise manner, both orally and in written form + Accurate typing skills with minimum typing speed of 40wpm + Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants + Ability to effectively communicate with people from a broad range of socio-economic backgrounds + Ability to work productively in a variety of working conditions and environments

• Physical Requirements:

+ Must be able to read various documents and operate office equipment (75-100%) + Must have acute hearing ability (75-100%) + Must be able to sit for extended periods (75-100%) + Must have ability to perform repetitive hand motions (75-100%)

• Physical Dimensions:

+ Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs.

Qualifications

* Graduation from high school or GED

• 1-3 years of work experience in customer service preferred
• Any equivalent combination of education, training, and experience, which in the sole determination of arenaflex constitutes the required knowledge and abilities.

Additional Information

* Hourly rate: $12.50 - $13.50

• Training is conducted in Chattanooga
• Job Types: Full-time, Part-time
• Pay: From $11.50 per hour
• Expected hours: 25 – 40 per week
• Benefits:

+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home

• Shift: Day shift
• Language: Spanish (Required)
• Ability to Commute: Chattanooga, TN 37421 (Required)
• Ability to Relocate: Chattanooga, TN 37421: Relocate before starting work (Required)
• Work Location: Hybrid remote in Chattanooga, TN 37421

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about making a difference in the lives of our clients and their communities. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Apply Now!

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