Experienced Full Stack Customer Service Agent – Airport Ticket/Gate Operations (LOD Spanish) – LAX

Join arenaflex, a leading airline, in providing exceptional customer experiences and shaping the future of air travel.

About arenaflex

arenaflex is a world-renowned airline that has been a symbol of excellence in the aviation industry for decades. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in the field. As a Customer Service Agent with arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional experiences to our customers.

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

As a Language of Destination (LOD) Customer Service Agent, you will play a vital role in demonstrating arenaflex's commitment to our customers by making their travel experience as smooth and pleasant as possible. You will be the first point of contact for our customers, guiding and assisting them with the ticketing and baggage check-in process. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities:

* Greet customers and guide them through the ticketing and baggage check-in process

• Use a computer to sell, print, and reissue tickets
• Manage the check-in process, ensuring that customers have the proper travel documentation
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts
• Practice safety-conscious behaviors in all operational processes and procedures
• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
• Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors
• Practice safety-conscious behaviors in all operational processes and procedures

Benefits and Perks to Help You Keep Climbing

At arenaflex, we believe that our people are our greatest asset. That's why we offer a comprehensive benefits package that includes:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed (Minimum Qualifications)

* Preferred Language of Destination – Spanish with the ability to pass standardized language assessment both verbal and written

• Consistently prioritizes safety and security of self, others, and personal data
• Embraces a diverse set of people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Must be proficient in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic computer skills
• Must successfully pass a Customer Service Assessment
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge (Preferred Qualifications)

* Previous ticketing experience is preferred

Join arenaflex Today!

If you're passionate about delivering exceptional customer experiences and shaping the future of air travel, we want to hear from you! Apply now to become a part of our dynamic team and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job